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BrochureCustomer ExperienceGamesLoyalty-building player support across the globe
Discover TELUS Digital’s leading customer support solutions to help you build a loyal player base across the globe.
Customer Experience10 Gen Z insights to improve your CX
Brands that don't develop generational strategies for CX run the risk of being left behind. Learn 10 insights that will help you create experiences that resonate with Gen Z.
Customer ExperienceGamesThe quest for player support in cloud gaming
Cloud gaming is taking the games industry by storm. Learn more about the leaders and how to deliver top scores in cloud gaming player support.
People & CultureCustomer care from anywhere
Across industries and geographies, there’s been a historic shift toward the “work anywhere” model. Learn how to set up a remote customer care team for success.
Case StudyCustomer ExperienceGamesOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Digital ExperienceEmoji analysis reveals new insights into customer sentiment
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
Customer ExperienceNine real-world examples of great customer experience driving revenue
Looking for inspiration? Check out these real-world examples of brands that generate revenue with top-tier customer experiences.
AI DataHow do recommender systems facilitate great CX?
A recommender system uses machine learning to predict the likelihood that a user will prefer a particular item or service. Learn how these systems facilitate great experiences that keep customers coming back for more.
Customer ExperienceRetail & EcommerceFive eCommerce customer service tips for making a human connection
Automation is important to your customers, but to create a personalized customer experience and demonstrate empathy, your CX needs a human touch. Discover five tips for making a human connection in a virtual world.
Case StudyCustomer ExperienceGamesCultural alignment & engagement drive superior player support & rapid growth
TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
Case StudyAI DataTravel & HospitalityImproving search relevance for a fast-growing unicorn
Learn how TELUS Digital classified over 200,000 search queries for a leading online travel company which provides a one-stop platform for a range of ticketing services including flights, accommodation and attractions.
Case StudyCloud & IT LifecycleTravel & HospitalityOptimizing an AWS cloud account for HI Canada
While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS Digital to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.
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