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Customer ExperienceHow agent effort impacts customer experience success
We all know about customer effort and its impact on customer loyalty but what is your company doing about agent effort? Learn how to make things easier in customer care.
Digital ExperienceEverything you need to know about augmented intelligence
Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.
Trust & SafetyTechnologyDating apps: Trust, safety and security best practices
Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.
Digital Experience22 important digital customer experience stats for 2022
Keep up with the latest in digital customer experience in 2022. Check out this list of important statistics.
Digital ExperienceTechnology10 podcasts for digital CX disruptors
Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.
Customer ExperienceWhat you need to know about customer effort now
Customer expectations have evolved, but people still don’t want to feel frustrated. Get ahead of the changes in order to create a low effort experience your customers will thank you for.
Cloud & IT LifecycleDisaster recovery: How to take a proactive approach to protecting data
Hurricanes, blackouts, cloud security breaches. Is your company prepared to protect data and digital assets in a disaster? Apply these tips proactively in order to safeguard your company data.
Case StudyTrust & SafetyGamesProtecting the games - physical, IT and information security
Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Customer ExperienceProgressing from CX provider to brand ambassador
For companies that work with external providers to support their customer experience (CX) delivery, there’s an opportunity for the entire team of customer care agents to engender a critical brand ambassador role. Learn top tips for empowering your team.
AI DataHow to select the best data annotation company
As the list of managed data service providers grows, how do you decide which to trust? Find tips for selecting the right data annotation company for your project.
AI DataA primer for understanding reinforcement learning
Reinforcement learning is a dynamic AI tool that can help improve business decision-making processes. Learn more about its unique value proposition in this primer.
Customer ExperienceRetail & EcommerceHandle with care: CX tips for navigating holiday supply chain challenges
Discover four tips that will help your eCommerce customer care team deliver top-notch support this holiday season.
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