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PodcastCustomer ExperienceHow do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
AI DataThree ways RLHF is advancing large language models
Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.
VideoCustomer ExperienceFinancial Services & FintechwebinarThe future of banking and financial services: Unlocking customer experience potential with intelligent automation
Join experts from TELUS Digital (formerly TELUS International) and Automation Anywhere, a top cloud automation platform, to learn how banks and financial services firms can leverage automation to enhance the customer experience, optimize operations and foster customer loyalty.
Customer ExperienceLet's get visual: Adding video to your customer service operations
We're in the visual age. Find out why more customers are demanding video customer service and video FAQs from brands in 2023.
PodcastTrust & SafetyHow can brands keep up with algospeak?
On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.
Digital ExperienceHealthcareNavigating the changing landscape of healthcare patient management
Uncover how digital tech like the cloud, omnichannel support and automation can meaningfully improve the patient experience in the healthcare industry.
AI DataData governance with AI data collection
Robust data governance not only improves data quality, it offers a standard to ensure that data is consistent, complete and accurate. Find out more.
PodcastDigital ExperienceA trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
Case StudyAI DataGrowing agricultural profits with cloud-based AI
Learn how we helped an agricultural producer monetize their extensive data assets using cloud-based artificial intelligence (AI) technology.
Digital ExperienceNow we're talking: Multimodal voice and the future of digital CX
Are you familiar with multimodal voice? Learn more about the technology set to have an important role in the future of digital CX.
AI DataArtificial intelligence, real benefits: Applying generative AI in CX
Generative AI has seemingly limitless potential for brands who lead with their digital CX. Investigate the benefits of AI customer service.
Trust & SafetyLocation, location, moderation: Selecting the right locale for your content moderation operations
Uncover why choosing the right location is essential for an effective content moderation outsourcing strategy.
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