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GuideDigital ExperienceThe Five9 Intelligent CX Platform guide
Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives efficiency and helps brands revolutionize customer engagement.
Case StudyCloud & IT LifecycleImplementing robotic process automation to streamline critical procurement processes
Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.
Digital ExperienceHealthcareThe omnichannel advantage: A path to healthier patient experiences
Omnichannel CX can help improve overall healthcare experiences. Uncover best practices brands should follow when embarking on an omnichannel journey.
AI DataNatural language processing: The power behind today's large language models
Large language models show incredible capabilities. Learn about the technology behind them and how they came to be the powerful machines they are today.
PodcastCustomer ExperienceHow can start-ups achieve the same world-class customer experience as a Fortune 500 company?
On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.
Case StudyTrust & SafetyGamesAligning content moderation operations to new legislation for a games client
Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.
Case StudyCloud & IT LifecycleCommunications & MediaManaging a complicated network migration for a large telecom
A successful telecom migrated their entire customer base from one network to another with the help of TELUS Digital. Learn about the solution and the results.
Customer ExperienceMetrics matter: The role of measurement in CX
What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.
Research & ReportsCustomer ExperienceEverest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023
Discover why analysts and buyers have named TELUS Digital (formerly TELUS International) a "leader" for the fifth consecutive year in Everest Group’s Americas PEAK Matrix® assessment.
Trust & SafetyTravel & HospitalityFour ways content moderation can build trust for travel and hospitality brands
Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.
AI DataHow to detect and mitigate machine learning model drift
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
Case StudyTrust & SafetyGamesProtecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.
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