Case Study

  1. crypto-case-study-HERO
    Outsourcing PartnershipsBanking, Financial Services & Insurance

    Elevating the customer experience for a leading cryptocurrency platform

    Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

  2. food delivery
    Outsourcing Partnerships

    Bringing efficiency to a leading food delivery platform's overwhelmed contact center

    See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

  3. barrett distribution preview
    SalesforceManufacturing

    Unifying cross-functional collaboration for a third-party logistics provider

    Explore how TELUS Digital helped Barrett Distribution unify its teams on Slack, streamlining case management and cross-functional collaboration.

  4. Maximizing profitability in telecom case study preview image
    CX Best PracticesCommunications & Media

    Maximizing profitability in telecom: leveraging customer insight for digital transformation excellence

    Discover how TELUS Digital’s business process consulting experts helped a leading telecommunications company drive improvements in its customer service delivery and efficiency.

  5. Deploying automation to assist agents at a consumer robotics company
    AI-Powered CX

    Deploying automation to assist agents at a consumer robotics company

    Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

  6. Streamlining operations and kickstarting the digital transformation journey - feature image
    CX Best PracticesBanking, Financial Services & Insurance

    Streamlining operations and advancing the digital transformation journey of a leading financial services brand

    Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.

  7. Driving efficiency with digital automation for a financial services brand
    AI-Powered CXBanking, Financial Services & Insurance

    Driving efficiency with digital automation for a financial services brand

    Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

  8. Enhancing mobile UX and UI for a telecommunications behemoth
    AI-Powered CXCommunications & Media

    Enhancing mobile UX and UI for a telecommunications behemoth

    Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

  9. TI resource case RampingPlayerSupport 900x510
    Scaling & GrowthGames

    Ramping player support for a games colossus

    When a title becomes more and more successful, games companies need to enhance their support in parallel. See how TELUS Digital ramped operations for a leading online multiplayer games company.

  10. TI resource case MobileGameCase2020 900x510
    CX Best PracticesGames

    Over 80% agent engagement contributes to over 80% player satisfaction

    Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.

  11. TI resource case OnlineGamesCaseStudy2020 900x510
    CX Best PracticesGames

    Cultural alignment & engagement drive superior player support & rapid growth

    TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.

  12. TI resource case SocialGamesCaseStudy 900x510
    CX Best PracticesGames

    How program enhancements leveled up the player experience for a social games developer

    Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

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