Games

Case Study

How program enhancements leveled up the player experience for a social games developer

Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.

Article

CX Analytics & Metrics

Player support metrics: How to choose and improve KPIs

Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.

Article

Fraud Prevention

Improving the player experience by combatting games fraud

Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.

Article

CX Best Practices

Level up: How games companies are embracing the surge in player support

Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.

Article

Content Moderation

Tapping into the esports opportunity

Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.

Article

CX Best Practices

Catching a whale: How to treat your VIP gamers

In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.

Article

Support Channels

Why gamers love video-based player support

A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.

Article

CX Trends

Fintech’s growing role in online games and player support

Learn how player support is evolving with financial technology.

Article

CX Best Practices

Player support 101: The five basics of great gaming customer service

Great gaming customer service starts with five fundamentals. Discover the best practices.

Article

Outsourcing Partnerships

How to exceed gamers’ customer service expectations through outsourcing

Learn some of the top ways that gaming companies can earn a competitive advantage through customer service, including contact center outsourcing.

Article

CX Best Practices

How to deliver winning mobile gaming player support – tips from industry experts

When it comes to mobile gaming, customers have plenty of options to choose from. Discover how exceptional player support can serve as a differentiator in this competitive industry.

Article

CX Best Practices

How to develop a world-class approach to customer service in gaming

A players’ loyalty in gaming should never be taken for granted. From World Gaming to World Gaming League, industry experts share what it means to create amazing player experiences using customer service. Read their tips.

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Insights Overview

Categories

Industries

Resource Types

Glossary

Games

How program enhancements leveled up the player experience for a social games developer

Player support metrics: How to choose and improve KPIs

Improving the player experience by combatting games fraud

Level up: How games companies are embracing the surge in player support

Tapping into the esports opportunity

Catching a whale: How to treat your VIP gamers

Why gamers love video-based player support

Fintech’s growing role in online games and player support

Player support 101: The five basics of great gaming customer service

How to exceed gamers’ customer service expectations through outsourcing

How to deliver winning mobile gaming player support – tips from industry experts

How to develop a world-class approach to customer service in gaming

Be the first to know

Check out our solutions

Insights Overview

Categories

Industries

Resource Types

Glossary

Games

How program enhancements leveled up the player experience for a social games developer

Player support metrics: How to choose and improve KPIs

Improving the player experience by combatting games fraud​​

Level up: How games companies are embracing the surge in player support

Tapping into the esports opportunity

Catching a whale: How to treat your VIP gamers

Why gamers love video-based player support

Fintech’s growing role in online games and player support

Player support 101: The five basics of great gaming customer service

How to exceed gamers’ customer service expectations through outsourcing

How to deliver winning mobile gaming player support – tips from industry experts

How to develop a world-class approach to customer service in gaming

Be the first to know

Check out our solutions

Improving the player experience by combatting games fraud