TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
As interest in the metaverse grows, gaming brands have the unique opportunity to define their relationship with the virtual world. Learn from the leaders.
Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
As the games industry continues to grow, the battle for talent requires games companies to evolve their hiring and onboarding practices. Read on for more.
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.
Games companies have experienced a historic surge in demand in recent months. Discover how they are rising to the challenge to meet increasing demands for player support.
Learn how player data can translate into better design, boosted revenue and more acute fraud detection.
Esports have gained popularity and gaming companies are looking to get in on the action. But it’s about more than just competitive gaming capability. Discover why the key to success lies in building a community around a game.
In the free-to-play games industry, stories have long circulated about “whales” — customers who spend huge amounts on in-game purchases. Learn how a VIP player support program can keep your premium customers satisfied and playing the game for years to come.
A staggering 70% of gamers watch videos on YouTube and Twitch in search of tips and solutions. Learn how to incorporate video-based support into your CX strategy and keep your players in the game.
Focus on building the best games while we deliver your loyalty-building player support
