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Digital ExperienceHas the time come to prioritize voice-first experiences?
On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.
Customer ExperienceAre these digital CX resolutions on your list for 2024?
On this episode, we look back at our first episodes of
Questions for now— and highlight six customer experience resolutions to consider as your brand rings in the new year.
Cloud & IT LifecycleWhat do people get wrong about automation?
On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.
Customer ExperienceHow can start-ups achieve the same world-class customer experience as a Fortune 500 company?
On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.
Digital ExperienceHow can brands rethink data security to maintain customer trust?
On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.
People & CultureHow can brands leverage innovation to recruit top-tier talent?
On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.
Customer ExperienceHow do customer expectations change in difficult economic climates?
On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.
Trust & SafetyHow can brands keep up with algospeak?
On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.
Digital ExperienceA trailer for now: Questions for now — Compelling perspectives on digital CX
Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.
People & CultureHow Patagonia's employee engagement leads to great CX
Evelyn Doyle, HR Director EMEA at Patagonia, talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.
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