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Trust & SafetyGamesProtecting the games - physical, IT and information security
Uncover how TELUS Digital supported a games client by replicating their culture within support centers, while also addressing perceived risks related to site security, IT vulnerability and information safeguarding.
Customer ExperienceGamesOver 80% agent engagement contributes to over 80% player satisfaction
Discover how TELUS Digital drove over 80% in agent engagement to deliver over 80% in player satisfaction for a large games client.
Customer ExperienceGamesCultural alignment & engagement drive superior player support & rapid growth
TELUS Digital supported a global games client with better and faster player support, including enhanced recruitment strategies and maintaining their games culture while expanding into new markets.
AI DataTravel & HospitalityImproving search relevance for a fast-growing unicorn
Learn how TELUS Digital classified over 200,000 search queries for a leading online travel company which provides a one-stop platform for a range of ticketing services including flights, accommodation and attractions.
Cloud & IT LifecycleTravel & HospitalityOptimizing an AWS cloud account for HI Canada
While Hostelling International Canada (HI Canada) has an established reputation for offering safe and affordable accommodations, they needed a partner like TELUS Digital to ensure their data was managed in the same way. Learn more about the challenge, the solution and the results.
Customer ExperienceGamesHow program enhancements leveled up the player experience for a social games developer
Uncover how TELUS Digital implemented program enhancements to level up the player experience for a social games developer.
AI DataTechnologyBoosting ad relevance in key global markets
Explore how TELUS Digital reviews over one million ads per month for one of the world’s biggest social networking platforms.
AI DataVirtual assistant training in 14 languages
Discover how TELUS Digital edits and enhances a leading virtual assistant’s voice grammar framework for one of the world’s largest technology corporations.
AI DataOptimizing a multilingual virtual assistant to elevate the customer experience
Uncover how TELUS Digital provided audio annotation and labeling services for one of the world’s largest IT companies, effectively streamlining the speech capabilities of its virtual assistant.
AI DataInfusing personality into conversational artificial intelligence systems through high-quality text data
Discover how TELUS Digital supported a digital solutions provider with a customized AI system to add personality into chatbot applications.
People & CultureRPO for strategic hiring and sourcing
Finding a trusted partner in recruitment process outsourcing (RPO) can help shape and bring a recruitment strategy to life. Learn how TELUS Digital empowered a client for growth with rapid scaling.
Digital ExperienceReducing response time and costs with an internal conversational bot
Explore how TELUS Digital's team members and HR help desk agents experienced significant time and cost savings through the integration of a conversational bot to automate responses.
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