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AI DataNatural language processing: The power behind today's large language models
Large language models show incredible capabilities. Learn about the technology behind them and how they came to be the powerful machines they are today.
Customer ExperienceMetrics matter: The role of measurement in CX
What gets mismeasured gets mismanaged. Explore best practices for tracking CX metrics, measurement performance and setting goals.
Trust & SafetyTravel & HospitalityFour ways content moderation can build trust for travel and hospitality brands
Uncover how travel and hospitality brands can combat fake reviews, scams and more with a robust content moderation strategy.
AI DataHow to detect and mitigate machine learning model drift
Model drift degrades the accuracy of your ML model over time. Discover some best practices for detecting and mitigating it quickly and efficiently.
Customer ExperienceWhy South Africa is ideal for CX outsourcing
Global brands considering customer experience (CX) outsourcing locations have their eyes on South Africa. Learn why.
Trust & SafetyGamesMore than a game: Why player communities need content moderation
Thriving player communities must be welcoming and safe. Read up on the important role of content moderation in the games industry.
AI DataFour key metrics for ensuring data annotation accuracy
High-quality data annotation is critical to the performance of your AI model. Here are four key metrics to consider for measuring annotation accuracy.
Customer ExperienceFinancial Services & FintechUnleashing efficiency using intelligent automation in banking and financial services
Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.
People & CultureGamesThe game-changing potential of diversity in player support
Gamers want to feel seen and heard, underlining the importance of diversity in the games industry. Learn why diversity is critical in player support.
AI DataGenerative AI hallucinations: Why they occur and how to prevent them
Hallucinations are an obstacle to building user trust in generative AI applications. Learn about the phenomenon, including best practices for prevention.
AI DataGenerative AI survey results: Customers expect brands to be transparent
A survey conducted by TELUS Digital unveiled consumer concerns about misinformation and bias in generative AI. Learn more.
AI DataThree ways RLHF is advancing large language models
Learn how reinforcement learning from human feedback helps AI models respond to complex human preferences, reduce bias and decrease the occurrence of hallucinations.
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