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Customer ExperienceFinancial Services & FintechWhy your cryptocurrency exchange needs an expert customer experience partner
Discover how the right customer experience delivery partner can help your exchange thrive in the rapidly evolving cryptocurrency marketplace.
People & CultureTravel & HospitalityBuilding the emotional intelligence that the empathy economy demands
Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.
Digital ExperienceWhat KPIs matter most when measuring chatbot customer service?
The five most important metrics when it comes to measuring successful chatbot customer service interactions.
Digital ExperienceReduce customer churn with AI-enhanced predictive analytics
Discover three ways artificial intelligence (AI) can help brands retain customers when used in combination with predictive analytics.
Digital ExperienceHealthcareIt’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud
Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.
People & CultureThe empathy solution: Four strategies for developing compassion in your agents
Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.
Customer ExperienceFinancial Services & FintechWhy a customer experience partner is key to earning fintech consumer trust
Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.
Customer ExperienceDrive performance and improve costs with Business Process Improvement
Learn how TELUS Digital’s BPI practice can help you achieve the best customer experience through continuous process enhancement.
Digital ExperienceTravel & HospitalityDelivering a high-tech, high-touch customer experience in travel and hospitality
Discover how leading travel and hospitality brands are navigating the high-tech, high-touch customer relationship.
Customer ExperienceCustomer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.
Digital ExperienceTravel & HospitalityCustomer complaint resolution: Using technology to achieve positive traveler outcomes
Learn how to provide high-tech customer support with omnichannel, big data and AI-enabled tools, without sacrificing the human touch.
Digital ExperienceTravel & HospitalityHow leading travel brands embrace a personalized approach to UX & UI
Discover four top travel brands that are providing personalized customer service through an enhanced user experience (UX).
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