Digital Trends

Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

See what three thought leaders had to say about the future of digital customer experience.

Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.

Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.

What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

Learn the commonalities and differences between augmented reality, virtual reality, mixed reality and extended reality, including popular use cases.

Keep up with the latest in digital customer experience in 2022. Check out this list of important statistics.

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.