Digital Trends

Learn how digital twin technology is using real-time virtual representations to revolutionize the customer experience.

Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.

As part of the TELUS Digital leadership series, conceptual artist Kevin Abosch discusses the meteoric rise of NFTs and the digital evolution of the art world. Discover key takeaways from the event and how these learnings can be applied across industries.

The COVID-19 pandemic has helped accelerate society away from cash. With mobile payments gaining traction globally, discover if now is the right time for the U.S. to make the move towards digital wallets.

Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.

The merging of the physical and digital — or “phygital” — frontier is starting to catch brands’ attention. Learn how leading companies are blending these two realms to create stellar customer experiences.

Find out whether the classic saying is still relevant to the modern customer experience.

Discover three key ways digital transformation stands to benefit your brand.

Learn how blockchain technology is transforming customer service and improving consumer trust through greater transparency.

Discover how player support is evolving to meet new standards set by industry disruptors like mobile gaming, digital subscriptions, streaming services and virtual reality.

From telemedicine, to data-driven care, to wearables, this article shares the current trends driving healthcare tech today and how it will change the customer experience going forward.