Digital Trends

  1. Insights
  2. Digital Experience
  3. Digital Trends
  1. The State of Digital Experiences in Banking, 2025 report from Forrester, overlaying a green plant.
    Research & Reports
    Digital Trends

    Forrester: The State of Digital Experiences in Banking, 2025

    Explore the key trends shaping banking in 2025 and how leading financial institutions are leveraging technology, data and customer insights to deliver intuitive experiences.

  2. Illustration of a group of people working on laptops, a calculator and holding an oversized magnifying glass with various charts in the background.
    Digital Trends

    2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

    Discover key insights from an Everest Group survey combined with perspectives from leaders and analysts on CX trends, investment priorities and more.

  3. Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart
    Digital Trends

    Five key contact center trends you should know for 2025

    Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

  4. Video
    Digital Trendswebinar

    Efficient CX delivery: A tech-driven approach

    Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

  5. Abstract image evocative of outer space with the text "2024 trends"
    Digital Trends

    Five digital customer experience trends to consider for 2024

    This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

  6. Cover image for Questions for now, a TELUS Digital podcast with text that reads "Trailer."
    Podcast
    1 minsMay 10, 2023

    A trailer for now: Questions for now — Compelling perspectives on digital CX

    Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

  7. Image of connected data points that look like a landscape of hills
    Digital Trends

    The top digital customer experience trends in 2023

    See why cloud technology, data protection, AI, interactive voice search and navigation and omnichannel experience are the top digital CX trends in 2023.

  8. Illustration showing hands holding a globe, a smartphone and a light bulb.
    Digital Trends

    The future of digital CX, according to leaders

    See what three thought leaders had to say about the future of digital customer experience.

  9. The number 23 springing out of a gift box surrounded by stars
    Digital Trends

    23 digital customer experience stats to know for 2023

    Keep up with the latest in digital customer experience in 2023. Check out this list of important stats to kick-start your CX planning for the year ahead.

  10. Laptop screen with a tropical beach spilling out of it
    Digital Trends

    Sustainable travel, bleisure trips and other travel trends to watch for in 2022

    Tourism is rebounding, but traveler’s expectations have evolved. Uncover new travel trends to prepare your brand and CX teams for the future.

  11. Illustration of an eye and various web pages, meant to symbolize visual search engines
    Digital Trends

    Is visual search the future of search engines?

    What is your company doing to capitalize on visual search? Find out what it takes to win on Google multisearch, Snapchat Lens and other visual tools.

  12. Futuristic illustration of person entering a new reality
    Digital Trends

    Web3: Past, present and future

    What is Web3 and how will it impact brands? Learn about the evolution from Web 1.0, to Web 2.0, to Web3, and where the internet is heading.

Be the first to know

Get curated content delivered right to your inbox. No more searching. No more scrolling.

Subscribe now