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AI DataWhat is data annotation and why does it matter?
Discover what data annotation is, why it’s important and the key types of data annotation processes that help fuel our AI-driven world.
Cloud & IT LifecycleWhat's the difference between RPA and hyperautomation?
While RPA has been a mainstay of many companies, hyperautomation is quickly becoming a key part of CX strategy. Discover the difference between the two and how you can best leverage this emerging trend.
Case StudyAI DataInfusing personality into conversational artificial intelligence systems through high-quality text data
Discover how TELUS Digital supported a digital solutions provider with a customized AI system to add personality into chatbot applications.
Customer ExperienceOut with average handle time and in with customer effort score
Organizations have long relied on average handle time (AHT) to measure customer service success. But in an age defined by customer experience and engagement, more and more brands are wondering: Is it really sufficient to measure success in seconds?
People & CultureGamesWhat your support team needs to know about gamer mental health
People are spending more time than ever with video games since the pandemic began. Here’s what you need to know to better support gamer mental health.
AI DataHow do you train artificial intelligence?
Every AI and machine learning project requires training in order to excel. Learn what AI training is, how it works and discover some tips for success.
Digital ExperienceRetail & EcommerceThe future of mobile payments in the U.S.
The COVID-19 pandemic has helped accelerate society away from cash. With mobile payments gaining traction globally, discover if now is the right time for the U.S. to make the move towards digital wallets.
Cloud & IT LifecycleWhy your business needs to modernize its IT
Modernizing your company’s IT doesn’t have to be expensive or complicated. Discover the short- and long-term benefits of updating your IT infrastructure now.
AI DataFive pitfalls to avoid before you start collecting data
Discover five of the most common pitfalls brands encounter with data collection — and ways to successfully overcome them.
Trust & SafetyRetail & EcommerceHow the pandemic is shaping the future of social commerce
Social selling, or social commerce, is revolutionizing the way organizations do business online. Here’s how it can help you deliver a more satisfying customer experience.
Customer ExperienceHealthcareThe future of patient / customer experience
In this Virtual Think Tank article developed in partnership with Frost & Sullivan, discover key insights on how healthcare companies are using tech to improve CX.
Digital ExperienceRetail & EcommerceHow is your mobile and web checkout affecting your customer experience?
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
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