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AI DataHow to improve online ads with AI data
More and more brands are using machine learning and computer vision in their advertising. Discover the risks and benefits.
Customer ExperienceGamesPlayer support metrics: How to choose and improve KPIs
Tracking the success of the player support experience is an important part of keeping players satisfied. Take a closer look at some of the most common customer service metrics used by games companies today.
Digital ExperienceMachine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
Case StudyAI DataTechnologyBoosting ad relevance in key global markets
Explore how TELUS Digital reviews over one million ads per month for one of the world’s biggest social networking platforms.
Digital ExperienceHow to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
AI DataHow to mitigate bias in artificial intelligence models
If you train your model with biased data, it will learn and even amplify those biases. Here’s how to address bias in artificial intelligence models.
Customer ExperienceSix ways to take your CSAT from good to great
Discover six ways brands can deliver top-level service and boost their customer satisfaction (CSAT) scores in the process.
Trust & SafetyFinancial Services & FintechBridging the trust gap in fintech
Increasing fintech adoption will depend on how well brands can build greater trust with consumers. Discover how a strong customer experience strategy can help.
BrochureDigital ExperienceIntelligent Insights
Make strategic decisions with the full picture of your digital workforce.
AI DataComputer vision through the ages
Uncover the history of computer vision, deep learning and neural networks, and learn how their developments could meaningfully impact businesses and society as a whole.
Case StudyAI DataVirtual assistant training in 14 languages
Discover how TELUS Digital edits and enhances a leading virtual assistant’s voice grammar framework for one of the world’s largest technology corporations.
Customer ExperienceFinancial Services & FintechTransforming crypto customer service for mass consumer adoption
The cryptocurrency market is attracting more users than ever. Learn how customer support can evolve to meet growing expectations.
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