Questions for now

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future.

On this episode, we look back at our first episodes of Questions for now — and highlight six customer experience resolutions to consider as your brand rings in the new year.

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

On this episode, we discuss how start-ups can deliver exceptional customer experience with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment.

On this episode, we discuss the connection between cybersecurity and digital customer experience — and how rethinking data security can help maintain customer trust.

On this episode, we discuss talent recruitment in a competitive job market — and the ways brands can innovate to stand out.

On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

Evelyn Doyle, HR Director EMEA at Patagonia, talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.