Digital Experience

Self-service can be an efficient way to deliver customer care – provided your customers don’t hit a snag. Discover best practices for avoiding obstacles.

Learn how player data can translate into better design, boosted revenue and more acute fraud detection.

It’s estimated that by 2025, 60% of major consumer brands and retailers will be increasing customer engagement and influencing purchasing decisions through the use of emotion detection and management strategies. Here’s a look at how they’ll accomplish the task.

Cart abandonment statistics are high across all industries. Discover some of the best strategies for getting customers to complete their online purchases and save ‘ghosting’ for the dating apps.

Data is invaluable for creating a personalized experience for your customers. Follow these steps to avoid crossing the line from considerate to creepy.

Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.

Consumers are recognizing the convenience of verbally searching for information. For busy, on-the-go customers, the hands-free interaction option is hard to beat, which begs the question: Is your business’s customer experience (CX) voice-compatible?

Building a chatbot? Steer clear of these common mistakes to maximize your chances of customer service success.

Digital transformation isn’t unlike building a house. Discover how every component of your company contributes something different to the overall success of the project.

In the context of customer service, Big Data is invaluable — but that’s not all it can do. Learn how organizations are using data to benefit society by defending human rights, improving public safety and more.