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Trust & SafetyThree social media trends that will impact your customer experience in 2020
Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.
Case StudyCloud & IT LifecycleImplementing a Robotic Process Automation (RPA) solution with employee buy-in
Learn how TELUS Digital used RPA to make service interactions easier for both customers and employees by saving time, reducing costs and delivering greater accuracy.
Digital ExperienceCustomer experience personalization tips that won't frighten your customers
Data is invaluable for creating a personalized experience for your customers. Follow these steps to avoid crossing the line from considerate to creepy.
Customer ExperienceTravel & HospitalityHow Generation Z is changing, and challenging, the future of travel
Learn how to optimize your travel and hospitality brand’s customer experience to appeal to Generation Z.
VideoCustomer Experiencesite tourVirtual site tour: Central America
Explore our numerous sites throughout El Salvador and Guatemala focused on operational excellence and customer satisfaction.
Customer Experiencesite tourVirtual site tour: Central America
Explore our numerous sites throughout El Salvador and Guatemala focused on operational excellence and customer satisfaction.
Cloud & IT LifecycleFinancial Services & FintechHow RPA can benefit financial services firms
Robotic process automation (RPA) has the potential to save the financial services industry money — but only when it’s done right. Learn how RPA creates value for fintech and financial services companies and discover tips for a successful implementation.
Customer ExperienceIt's a trap! Don't fall for these five customer service cost-cutting pitfalls
Cost-cutting can be a short-sighted way of dealing with long-term problems. When you’re in the business of delighting customers, make sure you’re not falling into traps that can damage your overall customer experience. Here are five key tripwires to watch out for.
Digital ExperienceBreaking the mold with customer experience innovation labs
Innovation labs are being adopted by companies across industries, and for good reason. Learn how this formal approach to exploring the new, the next and the never been done before can set your business apart from the rest.
Customer ExperienceHealthcareThe retail spillover in healthcare
How is shopping for healthcare becoming more like shopping for a new TV? Discover three noticeable ways in which the retail experience is spilling over into healthcare and how the market is responding.
BrochureCloud & IT LifecycleDevOps Services
TELUS Digital’s DevOps Services advocates for strong relationships between business units to build, test and release software fast and reliably.
Trust & SafetyTravel & HospitalityHow a boutique hotel landed new guests with social media
Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.
Trust & SafetyHow to combat fake reviews and reduce negative online comments
Bad reviews are bad for business. Discover best practices to protect your brand’s most valuable asset: its reputation.
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