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AI DataWhat is optical character recognition (OCR)?
Learn what optical character recognition (OCR) is, what it’s used for and how OCR systems are trained.
AI DataHow self-agreement can improve your training data
Are you evaluating your annotation team for quality? Read why self-agreement checks are critical for a proper evaluation.
AI DataWhat is audio classification?
Looking for an introduction to audio classification? In this article we discuss different types of audio classification and their use in machine learning projects.
AI DataFinancial Services & Fintech12 ways AI is transforming finance and banking
Financial services firms are increasingly implementing AI to improve their CX. Learn how they’re using the technology to tackle the latest industry challenges.
AI DataThe importance of search relevance and how to improve it
Are you getting lots of site visitors, but not a lot of sales? Search relevance and improving the strength of your search engine may be the answer.
AI DataUnderstanding text analysis tools
Text analysis tools offer a multitude of benefits, but how do they work? We look at types of AI text analysis, their use cases and how to get started.
BrochureCloud & IT LifecycleTELUS Digital Cloud Services - Google Cloud
Harness the power of innovation with TELUS Digital’s Google Cloud expertise and global reach.
People & CultureHow to use digital solutions to drive employee engagement during the pandemic
From collaboration platforms to virtual learning, discover how digital solutions can be used to help drive employee engagement during COVID-19.
Customer ExperienceHealthcareHow the healthcare industry is ramping for its biggest season ever
Discover how the flu season, open enrollment and ongoing global pandemic are challenging the healthcare industry to hire and scale smartly this winter.
Digital ExperienceHow visual IVR improves the omnichannel customer experience
Emerging as the self-service customer support channel of the future, discover all the CX benefits of implementing a visual IVR system.
Digital ExperienceHealthcareThe crucial new role of automation in healthcare CX
Automation is an invaluable tool for healthcare companies. Discover how mobile technology and chatbots can transform your customer experience.
Customer Experience4 Things You Missed From the Ever-Evolving Effortless Experience: An Audience with Matt Dixon
Do you know what it really takes to reduce customer effort and improve CX? Discover some new insights from a world-renowned CX leader, Matthew Dixon.
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