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Latest insights
Customer ExperienceDon't overlook Germany as a CX outsourcing destination
Germany's diverse and talented workforce make the European nation an ideal CX outsourcing destination. Read up on all the benefits.
Trust & SafetyA look at content moderation regulations around the globe
Content moderation legislations vary between countries. Discover the key differences so your company can pivot quickly in this ever-changing industry.
AI DataWhat is data classification?
AI data demands classification to be useful at scale. Learn the benefits, challenges and best practices of data classification.
Case StudyCustomer ExperienceFinancial Services & FintechStreamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how TELUS Digital’s business process consultants helped a leading financial services brand optimize its operations, enhance its customer experience (CX) and advance its digital transformation journey.
Case StudyCloud & IT LifecycleTravel & HospitalityEnhancing the digital workplace for a large North American airline with a skilled service desk
Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.
Digital ExperienceFinancial Services & FintechAppreciating the value of predictive analytics in banking
Banking decision-makers are prioritizing investment in predictive analytics. Learn why the technology is generating interest.
Customer ExperienceDon't overlook the value of cross-vertical experience
If you're only considering what's been done in your niche, you're ruling out a world of possibilities. Learn how to embrace cross-vertical thinking.
Case StudyAI DataTechnologyBuilding a multilingual dataset with high-quality data collection and annotation
Learn how a leading technology client leveraged TELUS Digital’s AI Data Solutions to build a multilingual dataset that helps researchers scale natural language understanding technology.
Customer ExperienceRetail & EcommerceHow to connect with your customers during the stressful holiday season
Inflation is adding to holiday stress for shoppers. Learn customer experience tips eCommerce brands can use to bring peace of mind.
Trust & SafetyProtect the protectors: Wellness strategies for content moderators
Content moderation can take a toll on those doing the job day-in and day-out. These best practices can help companies protect their employees’ well-being.
AI DataFive common data annotation challenges and how to solve them
Data annotation can create bottlenecks in AI and machine learning projects. Learn how to improve data quality and overcome data annotation challenges.
Trust & SafetyThe increasing sophistication of AI in content moderation
AI plays an important role in managing user-generated content. Discover key considerations for incorporating AI in your content moderation strategy.
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