Transform operations with agentic AI and intelligent automation

Agentic AI & Automation Solutions

Move beyond traditional automation to intelligent, autonomous systems that drive business transformation. Our Agentic AI Solutions combine advanced automation, machine learning and orchestration capabilities to create self-improving workflows that anticipate needs and take proactive action.

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  • Agentic AI & Automation - Benefit - Drive proactive problem-solving

    Drive proactive problem-solving

    Use autonomous systems to identify and resolve issues before they escalate. Agentic AI continuously analyzes patterns, predicts challenges and takes preventive action to maintain business continuity.

  • Agentic AI & Automation - Benefit - Achieve adaptive excellence

    Achieve adaptive excellence

    Launch self-optimizing processes that evolve with your business. You’ll dynamically adjust workflows, allocate resources and improve efficiency through continuous learning and real-time adaptation.

  • Agentic AI & Automation - Benefit - Direct strategic focus

    Direct strategic focus

    Free your talent to focus on innovation and strategy. Our intelligent automation handles complex tasks while providing advanced decision support, enabling your teams to drive higher-value initiatives.

Drive revenue and efficiency with autonomous operations

Evolve your business processes with self-optimizing AI agents that anticipate needs, solve problems proactively and adapt in real-time. Our agentic AI solutions reduce operational costs, boost process efficiency and open new revenue streams through predictive insights and autonomous decision-making.

  • Enterprise application connectivity using MCP

    Integrate seamlessly with your enterprise ecosystem. Thanks to Model Context Protocol (MCP), our solutions enable out-of-the-box connections with thousands of applications, securely and compliantly.

  • Responsible AI governance

    Deploy agentic AI with confidence and control. Built-in frameworks ensure ethical development, continuous monitoring and transparent human oversight of all autonomous operations.

  • Collaborative intelligence

    Continuously improve through shared learning. Our AI agents learn from each other and human interactions, creating an evolving ecosystem of intelligent automation.

  • Industry-specific solutions

    Accelerate agentic transformation with pre-built solutions. Our industry accelerators address key use cases in telecommunications, financial services, healthcare, retail and other sectors.

Next-gen automation for enterprise transformation

Traditional automation isn’t enough for digitally transformed businesses. Step up to unprecedented levels of agility and efficiency with agentic solutions that combine intelligent automation, advanced orchestration and continuous optimization.

Intelligent Workflow Orchestration

Intelligent Workflow Orchestration

Transform complex processes with self-managing workflows. Our agentic AI dynamically orchestrates cross-functional operations, automatically adjusts to changing conditions and ensures optimal execution through continuous learning and adaptation.

    Autonomous Decision Support

    Autonomous Decision Support

    Enhance decision-making with context-aware AI agents. You’ll get real-time insights, predictive recommendations and automated actions based on comprehensive analysis of business data and market conditions.

      Predictive Operations

      Predictive Operations

      Optimize resource utilization through intelligent forecasting. Our agents continuously monitor systems, predict maintenance needs and autonomously initiate preventive actions to maximize operational efficiency.

        The TELUS Digital Agentic Fabric

        The TELUS Digital Agentic Fabric Platform

        Scale intelligent automation with our hosted as-a-service platform. Seamlessly integrate AI models, connect enterprise systems and ensure responsible governance while enabling collaborative intelligence across your organization.

          Case Studies

          Explore our success stories

          • Revolutionizing the appointment management process for a frozen food giant using robotic process automation

            A woman warehouse worker wearing a hard hat looking at a tablet.

            Discover how TELUS Digital implemented a robotic process automation (RPA) solution for a leading frozen food company to eliminate manual processes and reduce human error.


            • 300Kin annual savings

            Download case study
          • Streamlining sales order reporting using robotic process automation

            An illustration of a bot helping to organize processes in a warehouse.

            Explore how TELUS Digital helped a leading frozen food company maintain a smooth and seamless connection between its SAP application and business intelligence tool using robotic process automation (RPA).


            • 160Kin estimated annual savings

            Download case study
          • Implementing robotic process automation to streamline critical procurement processes

            Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

            Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.


            • 478Kin annual savings


            • 30%decrease in average time per transaction

            Download case study

          Streamline your operations with intelligent AI automation

          Discover how our AI-driven automation can revolutionize your operations.

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