IT Service Desk
Empower your team with personalized, secure and seamless IT support. TELUS Digital’s IT Service Desk keeps your workforce productive and connected – anytime, anywhere. Built for flexibility, our support evolves with your business and the way your team works.
Maximize productivity
Keep your teams focused on what matters with fast, reliable IT support that resolves issues efficiently and with minimized downtime.
Improve employee experience
Deliver a seamless, user-friendly support experience with personalized 24/7 assistance and self-service tools.
Reduce operational costs
Lower your IT expenses with a cost-effective service desk solution that scales with your business.
Elevate your employee experience with effortless IT support
With a focus on agility and end-user satisfaction, we create efficient digital environments tailored to the evolving nature of work.
Around-the-clock coverage
Delivery of unified support through an integrated, multi-channel framework that ensures resolution occurs earlier in the service support lifecycle.
Subject matter expertise
Gain access to highly skilled and engaged professionals.
Best practices and processes
We leverage continuous improvement methodologies and business process management to drive efficiency and ensure consistency across delivery support operations.
AI-enabled support
AI-powered digital tools that give frontline teams unified access and faster resolutions through smart, connected workspaces.
Seamless onboarding and scalable operations
Enjoy a frictionless transition to our service desk, with proactive planning and built-in flexibility to evolve with your business — streamlining operations and reducing risk from day one.
End-to-end incident management
Benefit from proactive issue resolution, where every incident is rapidly triaged, managed, and resolved to minimize downtime — ensuring business continuity with risk mitigation at every step.
Explore our success stories
Enhancing the digital workplace for a large North American airline with a skilled service desk
Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.
<2%abandon rate
22second average speed to answer
Enhancing the digital workplace for a large North American airline with a skilled service desk
Discover how TELUS Digital partnered with a leading travel and hospitality brand to deliver a robust service desk solution to enhance its digital workplace during challenging industry conditions.
<2%abandon rate
22second average speed to answer
Transform your business with our end-to-end solutions
