Social Media Management

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  3. Social Media Management
    1. Person in front of a camera with an open box of clothing
      Social Media Management

      Social commerce trends for 2022 and beyond

      Social commerce has made an emphatic entrance. Find out why blending eCommerce and social media is creating a powerful sales engine.

    2. social selling
      Social Media Management

      How the pandemic is shaping the future of social commerce

      Social selling, or social commerce, is revolutionizing the way organizations do business online. Here’s how it can help you deliver a more satisfying customer experience.

    3. Illustration of a brain with iconography of technology, symbolizing the relationship between humans and technology in social media
      Social Media Management

      Four ways machine learning can enhance social media marketing

      Learn how AI is increasing both the quantity and quality of online interactions between businesses and their customers on social media.

    4. pink speech bubble with hashtag symbol on blue background
      Social Media Management

      To respond, or not to respond, to that tweet

      Knowing how to handle customer comments is a big part of successful social media customer service. Find tips to ensure positive brand interactions across social channels.

    5. woman looking at social media cat videos on her computer
      Social Media Management

      Three social media trends that will impact your customer experience in 2020

      Leading companies know the value of social media for delivering a superior customer experience, but social channels evolve and consumer preferences change. Expect to see these three major trends in 2020.

    6. Woman with suitcase walking down cobble stone road in Europe
      Social Media Management

      How a boutique hotel landed new guests with social media

      Discover some big lessons from a small boutique hotel brand that used a personalized approach to social media to attract and retain new customers.

    7. Female tourist standing in front of Eiffel tower
      Social Media Management

      Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX

      Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.

    8. Smartphone displaying instagram account open on grey background
      Social Media Management

      Make your customer service more Instagram-able

      Learn how to leverage your company’s Instagram account to deliver great customer service.

    9. Social Media Management

      Survey results: Millennials’ views on social media and the customer experience

      Uncover new social media insights, based on a survey commissioned by TELUS Digital and conducted online by The Harris Poll.

    10. Magnet attracting social media icons
      Social Media Management

      How leading brands are supercharging social media customer support into the future

      What’s next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.

    11. Group of social media icons
      Social Media Management

      The most critical Key Performance Indicator (KPI) in social media customer service

      Customers fire up Facebook and Twitter to sound off on problems they’re facing right now — and they want a quick answer to match. That’s why time-sensitive KPIs have become key metrics for many companies providing social media support.

    12. social media icons on a keyboard
      Social Media Management

      Three things to consider when outsourcing your social media customer service

      It’s possible to achieve success when outsourcing social media, but it’s critical to do your homework on the prospective partnership, set clear goals, and integrate people to achieve the best outcomes. Experts share tips.

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