Digital Experience

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Efficient CX delivery: A tech-driven approach

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

UX/UI
Now we're talking: Multimodal voice and the future of digital CX
Digital Trends
Five key contact center trends you should know for 2025
Research & Reports
Cloud Contact Center
The CCaaS breakthrough: Redefining customer interactions with AI

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Digital Experience

AI & Bots

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Podcast

32 minsJanuary 28, 2025

The era of AI-driven personalization is here. What now?

On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

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A blueprint for GenAI use case identification in CX

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The ultimate guide to contact center AI

Cloud Contact Center

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Everything you need to know about Contact Center as a Service (CCaaS)

Unlock the potential of Contact Center as a Service (CCaaS) with our comprehensive guide. Explore benefits, trends, implementation details and more.

Cybersecurity

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Brochure

Security Solutions

TELUS Digital’s Security Solutions provide a comprehensive suite of cybersecurity offerings, designed to protect businesses of all sizes from evolving digital threats. See how our proactive approach, with AI-powered detection and 24/7 monitoring, ensures seamless protection across all environments.

Brochure

Identity and Access Management Solutions

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Winning customer trust through data security

Data & Customer Analytics

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People gathered around a whiteboard in an office setting, with one individual writing on the whiteboard, meant to symbolize the understanding of customer data necessary in customer experience

To align with customer expectations, deliver data-driven CX

Customer experience in the digital age is defined and driven by data. Read about gathering customer data and putting it to use in this bylined article by Kory Laszewski, vice president of global sales at TELUS Digital.

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Financial Services & Fintech

Appreciating the value of predictive analytics in banking

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The ultimate guide to customer intelligence

Digital Trends

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The State of Digital Experiences in Banking, 2025 report from Forrester, overlaying a green plant.

Research & Reports

Financial Services & Fintech

Forrester: The State of Digital Experiences in Banking, 2025

Explore the key trends shaping banking in 2025 and how leading financial institutions are leveraging technology, data and customer insights to deliver intuitive experiences.

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2024 digital transformation pulse check: A snapshot of trends, challenges and opportunities from CX leaders

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Five digital customer experience trends to consider for 2024

DX Best Practices

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Communications & Media

How telecom brands can seize industry opportunities with AI

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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25 digital customer experience stats to know for 2025

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Digital transformation best practices according to leaders

IVR

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Best practices guide to addressing — and preventing — fraud in your IVR system

IVR fraud is on the rise. Learn how to leverage a multi-layered approach to better protect your customers and your brand.

Mobile

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Retail & Ecommerce

How is your mobile and web checkout affecting your customer experience?

The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.