AI-powered CX

  1. Photo of two people in a restaurant interacting with their phones and smiling, meant to symbolize generative AI applications in the telecom industry
    AI-powered CX

    How telecom brands can seize industry opportunities with AI

    As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

  2. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a phone and interacting with an AI bot.
    32 minsJanuary 28, 2025

    The era of AI-driven personalization is here. What now?

    On this episode, we discuss the evolution of personalization in the customer experience — and how brands can leverage AI to create personalized experiences at scale.

  3. Illustration of a female running up a pathway shaped like an arrow.
    AI-powered CX

    Digital transformation best practices according to leaders

    To meet rising customer expectations, companies must evolve through digital transformation. Discover best practices from CX leaders and industry analysts.

  4. Illustration of a ruler, pencil, eraser, magnifying glass and a piece of paper, meant to symbolize a blueprint, which is an important thing to have when identifying use cases for generative AI in CX.
    AI-powered CX

    A blueprint for GenAI use case identification in CX

    Architect your generative AI strategy for success in CX. Learn to identify manageable use cases, navigate build vs. buy decisions and leverage partnerships.

  5. Video
    AI-powered CXwebinar

    Efficient CX delivery: A tech-driven approach

    Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

  6. Illustration including an icon of a chat bubble and headset meant to symbolize contact centers, and data points meant to symbolize AI data
    AI-powered CX

    The ultimate guide to contact center AI

    Discover how contact center AI can elevate your CX operations. Explore benefits, challenges, best practices and more.

  7. Illustration of a paper airplane breaking through a maze, used to symbolize overcoming challenges
    AI-powered CX

    Overcoming GenAI implementation challenges in CX

    Explore GenAI implementation challenges and see how working with an outsourcing partner can help ensure successful AI integration in your CX operations.

  8. Illustration of a person interacting with a robot; the robot has four arms and is holding screens with various icons, including settings cogs, stars, a question mark and a lightbulb — all meant to symbolize contact center automation
    AI-powered CX

    The ultimate guide to contact center automation

    Discover the transformative potential of contact center automation with our comprehensive guide. Explore benefits, best practices and more.

  9. GenAI Jumpstart brochure cover in front of a fern leaf.
    AI-powered CX

    GenAI Jumpstart

    Explore how your organization can unlock generative AI (GenAI) driven customer experience (CX) opportunities and fast-track the path to production with TELUS Digital's GenAI Jumpstart accelerator.

  10. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character wearing a headset and working on a laptop, assisted by a robot holding a light bulb.
    25 minsFebruary 23, 2024

    How can employee-facing technology improve your customer experience?

    On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.

  11. Image of two smartphones and an arc of coins in various currencies flowing between them
    AI-powered CX

    Unleashing efficiency using intelligent automation in banking and financial services

    Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

  12. Illustration of consumer robotics including a butler, a chef and cat riding a robot vacuum.
    Case Study
    AI-powered CX

    Deploying automation to assist agents at a consumer robotics company

    Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

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