AI-Powered CX

  1. Questions for now employee-facing technology image
    Podcast
    25 minsFebruary 23, 2024

    How can employee-facing technology improve your customer experience?

    On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience.

  2. banking automation
    Article
    AI-Powered CX

    Unleashing efficiency using intelligent automation in banking and financial services

    Uncover what innovative solutions forward-thinking banking and financial services brands are leveraging to enhance customer experience, optimize operations and foster customer loyalty.

  3. Deploying automation to assist agents at a consumer robotics company
    AI-Powered CX

    Deploying automation to assist agents at a consumer robotics company

    Learn about how we helped a consumer robotics company improve their digital customer experience with agent-facing automation.

    Case Study
  4. case study driving-efficiency-with-digital-automation
    Case Study
    AI-Powered CX

    Driving efficiency with digital automation for a financial services brand

    Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.

  5. Enhancing mobile UX and UI for a telecommunications behemoth
    Case Study
    AI-Powered CX

    Enhancing mobile UX and UI for a telecommunications behemoth

    Uncover how TELUS Digital developed a specialized response card, enabling a large communications and information technology company’s mobile customers to efficiently find information for an effortless customer experience (CX).

  6. What-is-Augmented-Intelligence
    Article
    AI-Powered CX

    Everything you need to know about augmented intelligence

    Augmented intelligence is the idea of using AI to empower human decision-making and improve performance. Discover how different industries are integrating AI and augmented intelligence into their operations.

  7. Bot optimization
    Article
    AI-Powered CX

    How to optimize your digital workforce

    The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.

  8. TI Resource Brochure-intelligent-insights-brochure
    AI-Powered CX

    Intelligent Insights

    Make strategic decisions with the full picture of your digital workforce.

    Brochure
  9. TI Resource Brochure-optimize-digital-workforce-brochure
    Brochure
    AI-Powered CX

    Optimize your digital workforce

    Learn how TELUS Digital can help you meet your hyperautomation goals.

  10. HR bot case study preview
    Case Study
    AI-Powered CX

    Reducing response time and costs with an internal conversational bot

    See how a conversational bot enabled TELUS Digital's team members and HR help desk agents to experience significant time and cost savings.

  11. Conversational-Bots---Case-Study---Hero
    Case Study
    AI-Powered CX

    Implementing Conversational Bots internally drives time and cost savings for team members

    TELUS Digital has almost 40,000 team members requiring swift and effective IT support. Learn how an internally implemented Conversational Bot helped save time and reduce costs, while engaging team members in a new unique way.

  12. Best-Chatbot-Contentful
    Article
    AI-Powered CX

    Top five conversational bots and why we love them

    What makes a great chatbot? It’s a combination of functionality, convenience and good UX/UI design. Here’s a look at five shining examples of conversational bots.

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