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Case Study

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Podcast

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

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What does customer loyalty look like in the age of AI?

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Customer experience (CX) is evolving — and your measurement strategy should too. Discover how next-generation KPIs can offer deeper insight into CX performance, from customer effort and journey satisfaction to agent engagement and digital maturity.

Next-generation KPIs: Redefining customer experience measurement

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Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

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Execs In The Know: 2025 CX Leaders Trends & Insights

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

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Reduction in Average Handle Time within 3 months

Reduction in Customer First Response Time

Elevating the customer experience for a leading cryptocurrency platform

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

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Curating high-quality data for the training and validation of ADAS and AV models

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Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

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The future of content moderation: Strategies and tools for 2025 and beyond

As the telecom industry faces mounting costs and shifting customer expectations, AI can turn challenges into opportunities. Learn more about the use cases.

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How telecom brands can seize industry opportunities with AI

On this episode, we explore the threat landscape in crypto and fintech — and how companies can go beyond maintaining customer trust to turn confidence into a competitive advantage.

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How can crypto and fintech brands prevent fraud and maintain customer trust? (feat. Amanda Wick)

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Asset Image 2025 Safety in numbers

This report includes:

Adapt to trust and safety trends in 2025

Inform your trust and safety strategy with new data

Defend customer trust

Gain access to leadership insights

Dial in on the domain that matters most to you

Compare your approach to your peers'

Three reasons to read this report

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Customer trust is hard to earn and easy to lose — and the stakes have never been higher. To protect your brand and customers, you need to know how industry leaders are evolving their trust and safety operations.

Featuring data from 819 enterprise decision-makers, this comprehensive report offers analysis on fraud detection, KYC, content moderation and ID verification trends. By accessing the report, you’ll have a better understanding of how your peers are investing in, and prioritizing, these crucial areas.

Access your copy now to fortify your trust and safety strategy for 2025 and beyond.

Explore trust and safety trends for 2025 from a survey of 819 enterprise leaders. Gain insights on fraud detection, KYC, content moderation and ID verification.

Safety in numbers report

Check out our solutions

Safety in numbers: Trust and safety trends, 2025

Join Steve Nemzer, director of AI growth and innovation for TELUS Digital, as he unveils the transformative world of agentic artificial intelligence (AI). Learn what makes AI “agentic”, various use cases and implementation best practices to benefit your organization.

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 Are you ready for the era of agentic AI?

Everest Group, supported by TELUS Digital, surveyed 200 customer experience leaders from around the world to determine their enterprise readiness for the adoption of generative AI (GenAI). Discover the results. 

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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

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Fraud prevention best practices when crowdsourcing AI data

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Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

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Aligning content moderation operations to new legislation for a games client

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

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What generative AI means for content moderation

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Fintech & Financial Services

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 Digital Marketing Services

Attract and retain customers with exceptional user experiences, inspired design and personalization.

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Application Support and Maintenance

Ensure that your applications remain efficient, secure and optimized for peak performance.

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CCaaS with Google

Transform customer engagement with CCaaS powered by Google.

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Contact Center as a Service (CCaaS)

Deliver seamless, efficient and cost-effective customer experiences (CX) in the cloud.

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Workforce Management Solutions

Optimize workforce efficiency for all vendor and captive sites.

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Cloud Contact Center Solutions

Enjoy reliability and scalability with our cloud-based CCaaS platforms. 

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CX Management Services

Optimize every facet of your customer experience operations.

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Mobile App & Web Development Services

We develop mobile and web applications that are synonymous with great user experiences.

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TELUS Digital & Zendesk: AI-Powered CX

Unlock the power of customer interactions with AI-driven CX solutions.

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Digital Consulting

Build your digital roadmap using customer-centric approaches and human-centered design.

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Financial Crime & Compliance

Protect your business with proactive threat detection that leverages KYC, AML and fraud prevention.

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Google and TELUS Digital

Transform your business by combining our expertise with Google's cutting-edge technology.

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How telecom brands can seize industry opportunities with AI

Elevating the customer experience for a leading cryptocurrency platform

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Everest Group survey results: Enterprise readiness for generative AI adoption in customer experience management

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