Customer Care AI & Technology

Transform your customer service with AI solutions from TELUS Digital. With over 900 AI engineers and experience managing CX for hundreds of global clients, we know customer care AI and tech at scale. Our solutions enhance contact centers, power intelligent self-service and enable proactive care.

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Trusted AI partner to the world’s best customer care platforms

Supercharge contact center performance
Give agents AI tools that leverage customer data and insights in near real-time. You’ll drive improvement to key metrics like average handle time (AHT), first-call resolution (FCR) and CSAT scores.
Enhance customer experience
Create exceptional digital-first experiences across every channel with AI-powered self-service, personalized interactions and proactive 24/7 support. CSAT scores trend up as customer effort goes down.
Accelerate business growth
Convert service into sales. AI-powered revenue generation identifies and acts on cross-sell and up-sell opportunities. Predictive analytics improve retention and maximize customer lifetime value.

Transform customer care with proven AI capabilities

Drive measurable impact with cutting-edge AI solutions built upon TELUS Digital's deep experience in the contact center space and our enterprise-grade generative AI engine, Fuel iX™. From automation to insights, we help you build a more efficient, effective customer care operation.

Enterprise-grade reliability
Deploy AI that performs at scale. Leading global brands trust our solutions to support millions of omnichannel customer interactions every day, all while maintaining security and compliance.
Seamless integration
Bring your customer, product and corporate insights together. We connect AI capabilities across your entire enterprise ecosystem by integrating your contact center, CRM, data and AI platforms.
Data-driven insights
Turn interactions into actionable intelligence. Advanced analytics deliver insights on agent performance, coaching needs and quality metrics. Use product feedback to continuously improve service.
Adaptive AI for evolving needs
Stay competitive with AI that adapts as your product changes and customers’ needs and expectations evolve. Automated monitoring and optimization keep pace with consumer demands and demographic shifts.

Comprehensive AI solutions for modern customer care

Deliver the swift, personalized service that customers demand today across all of your channels. End-to-end AI solutions help you meet high consumer expectations while driving cost efficiencies and accelerating business value.

CCaaS & CRM Solutions

Get expert help selecting, implementing and maximizing the value of your Contact Center as a Service (CCaaS) and customer relationship management (CRM) platforms. Our cloud contact center and CRM partnerships include Zendesk, Salesforce, Amazon, Five9 and more, plus eGain for AI knowledge management.

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Digital Self-Service

Transform customer self-service with digital apps and conversational AI solutions. Resolve routine inquiries 24/7 and reduce costs with virtual assistants and chatbots, async messaging and proactive service capabilities. Automated red teaming with Fuel iX Fortify tests for vulnerabilities at scale.

Agent Assistance & Tools

Give agents AI tools to improve decision-making and efficiency via leading solutions. Real-time coaching, sentiment analysis, translation, knowledge search and next-best-action boost service and productivity. Insight and quality tools, like after-call analytics, keep building agents' skills.

Agent Trainer in Fuel iX

Accelerate agent onboarding and improve performance with Agent Trainer, an AI-powered training app that simulates customer interactions, analyzes performance and enables unlimited practice. It's one of the customer support applications built atop Fuel iX, our enterprise-grade GenAI platform.

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6 Proactive Issue Anticipation & Resolution

Proactive Issue Identification & Resolution

Go from reactive support to proactive care. Agentic AI analyzes customer data to predict potential issues and trigger timely interventions using AI and machine learning. This reduces inbound contacts, improves customer satisfaction and turns potential problems into moments of positive engagement.

Conversational AI for Customer Service

Deliver elevated, consistent service with AI-powered voice and chat solutions for every channel. With conversational AI that understands natural language and provides context-aware responses, you’ll develop multimodal experiences that make self-service feel easy and personalized at the same time.

The best tools power the best AI solutions in customer care

Global support for brands at every scale

900+AI engineers and data scientists
64Delivery centers
31Countries

Recognition

Leading innovation in AI for customer support

With roots as one of the world’s top telecommunications companies, we’ve pioneered award-winning applications for AI in customer support. That includes the first GenAI-powered chatbot internationally certified in Privacy by Design (ISO 31700-1), built with our Fuel iX platform.