Transform customer engagement with intelligent AI agents

Discover how our conversational AI solutions can revolutionize your customer experience.

Intelligent Conversational AI Solutions

Move from basic chatbots to intelligent AI agents. At TELUS Digital, our solutions combine voice, GenAI and agentic automation to deliver natural, proactive interactions. With experience serving global enterprises, we help you transform customer experience while driving operational excellence.

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Enhance customer experience
Deliver intuitive, personalized interactions across all touchpoints. Our AI understands context, adapts to user needs and provides immediate assistance through natural, trust-building conversations.
Drive operational excellence
Automate complex tasks and reduce agent workload while maintaining service quality. While AI handles routine inquiries 24/7, your team focuses on high-value interactions that require human expertise.
Generate strategic insights
Turn every interaction into actionable intelligence. With advanced analytics, you’ll uncover customer trends, optimize AI performance and provide data-driven insights to inform business decisions.

Conversational AI agents that enhance customer service and operations

With TELUS Digital, you get a partner with deep expertise in customer service and AI to help you deliver intelligent interactions across channels. Our solutions enable 24/7 support, handle complex inquiries and continuously learn. Watch customer satisfaction trend up while operations tighten up.

Advanced capabilities for transforming customer engagement

Move from basic chatbots to intelligent AI agents. At TELUS Digital, our solutions combine voice, GenAI and agentic automation to deliver natural, proactive interactions. With experience serving global enterprises, we help you transform customer experience while driving operational excellence.

Intelligent Agent Solutions
Transform service with AI that takes action. Our AI agents autonomously execute complex tasks, orchestrate workflows and proactively solve problems. From multi-step processes to predictive issue resolution, we help you deliver efficient, automated service.
Voice & Natural Language
Enable natural conversations across channels. Our solutions understand complex voice queries, generate human-like responses and maintain context across interactions. Support multiple languages while ensuring culturally relevant engagement.
Seamless Omnichannel & Human Collaboration
Transition between AI and human agents across all channels with intelligent routing and full-conversation context at handoffs. Support agents with real-time AI assistance during customer interactions.
Advanced Analytics & Optimization
Continuously improve performance through comprehensive monitoring and analytics. Track key metrics, identify trends and leverage interaction data to enhance AI capabilities while maintaining security and compliance.

Our partners

Awards and Recognition

Pioneers of conversational AI & agentic automation

With roots as one of the world’s top telecommunications companies, we know the value of authentic communication and the power of one-on-one conversation. That understanding underpins our work, like building the first GenAI-powered chatbot internationally certified in Privacy by Design (ISO 31700-1).