Empower your CX team

Boost productivity, streamline workflows and enable your agents to deliver exceptional experiences.

TELUS Digital & Zendesk

Deliver seamless, AI-powered customer experiences across voice, chat, email and social. Leverage our strategic partnerships with Zendesk and Amazon Connect to gain a 360 degree view of customer data, optimize operations and scale with confidence.

Contact sales

Deliver smarter experiences
Enhance decision-making and personalize support with TELUS Digital’s CX expertise and Zendesk’s industry-leading CRM and CCaaS platform — optimizing your CX strategy at every touchpoint.
Scale with flexibility
Respond to evolving expectations with agile, cloud-based CX solutions. Tools like AI-powered chatbots and real-time analytics can be deployed without traditional infrastructure constraints.
Empower your CX team
Boost productivity and reduce handle time with intuitive technology and AI insights. Streamline workflows and give agents what they need to deliver faster, more satisfying experiences.

Elevate your CX with TELUS Digital and Zendesk

Optimize your contact center with CCaaS
Transform your customer service operations with our cloud-based contact center solution:
- Intelligent routing and queue management
- Workforce optimization and analytics
- Automated self-service options
- Real-time agent assistance and coaching
- Scalable infrastructure for business growth
Streamline customer relationships with CRM
Enhance customer interactions and boost agent productivity with our integrated CRM solution:
- Centralized customer data management
- Automated workflow and task assignment
- Customizable dashboards and reporting
- Integration with existing business tools
- AI-driven customer insights and predictions
Gain efficiencies with actionable business intelligence
Drive continuous improvement and maintain business continuity while more effectively managing agents with:
- Real-time dashboards
- Resolution codes
- Existing BI tool integration