Modernize your contact center

See how our team can help you deploy, optimize and scale Google’s Customer Engagement Suite.

CCaaS with Google

Leverage our partnership with Google to deliver end-to-end CCaaS solutions, combining AI tools like virtual agents and agent assist with expert professional services. From implementation to optimization, we enable automation, agent empowerment and customer delight — tailored to your unique needs.

Partner with us today

Accelerate innovation and adaptability
Quickly deploy new AI features and adapt to changing needs with a cloud-native platform, enabling faster innovation and future-proof contact center operations.
Enhance customer satisfaction
Deliver seamless omnichannel experiences with virtual agents and automation, ensuring faster resolutions and boosting customer loyalty and satisfaction.
Scale securely and reliably
Protect sensitive data and ensure uptime with Google Cloud’s secure, compliant and scalable infrastructure — supporting your contact center’s growth and resilience.

Elevate contact center efficiency with AI-powered solutions

Leverage our partnership with Google to deliver end-to-end CCaaS solutions, combining AI tools like virtual agents and agent assist with expert professional services. From implementation to optimization, we enable automation, agent empowerment and customer delight — tailored to your unique needs.

Professional Services
Accelerate automation with expert guidance from our professional services team. We configure Google’s conversational agents to align with your brand voice and workflows, ensuring rapid deployment and measurable results. Our services include:
- Custom conversational AI design
- Pre-launch testing and tuning
- Live agent escalation setup
- Ongoing optimization support
Real-Time AI Assistance
Empower your agents to respond faster and more accurately to customer queries with Google’s Agent Assist. Features include:
- Context-aware recommendations
- Knowledge base access
- Sentiment-driven guidance
Advanced Analytics
Make data-driven decisions and gain visibility into contact center performance with Google’s Conversational Insights. Track KPIs, uncover customer trends and monitor agent effectiveness — all in one place. Features include:
- Real-time dashboards
- Customizable reporting
- Topic/cluster analysis
- Agent performance tracking
Omnichannel Engagement
Unify voice, chat, email and social media interactions on a single cloud-native platform for consistent customer experiences. Features include:
- Unified customer journey mapping
- Cross-channel continuity
- Automated routing
- Native Google Cloud integration