Smarter CX starts here

See how real-world AI and cloud innovation can transform your contact center.

CCaaS with Genesys

Together with Genesys, we combine global customer experience (CX) expertise with a powerful cloud platform. The result: AI-driven innovation and human-centric design that elevates every interaction for customers and employees alike.

Contact sales

Increase customer satisfaction and loyalty
Deliver personalized, AI-orchestrated experiences across voice and digital channels, enabling faster resolutions and proactive engagement that keep customers coming back.
Lower operational costs
Reduce complexity and optimize resources with an all-in-one, cloud-native platform. Out-of-the-box AI and automation streamline interactions, lowering cost per contact while maximizing ROI.
Improve agent efficiency and retention
Empower agents with AI copilots, predictive routing and automated scorecards that remove repetitive tasks. Real-time coaching and gamification foster engagement while building a more resilient, high-performing workforce.

Smarter CX, powered by Genesys and TELUS Digital

Our team of experts bridge the gap between platform and outcome. As both a partner and service provider, we ensure your Genesys Cloud investment translates into long-term success.

AI-driven tools for smarter engagement

With AI, orchestration and all-in-one capabilities at its core, Genesys Cloud delivers powerful tools that TELUS Digital helps tailor, support and evolve to meet your business needs.

Virtual Agents and Copilots
Use conversational and generative AI to power automated interactions, agent copilot and knowledge search for faster, smarter resolutions.
Predictive Routing and Journey Orchestration
Leverage AI to match customers with the right agent or resource at the right time. Orchestrate personalized, cross-channel journeys that improve resolution rates and satisfaction.
Workforce Engagement Management (WEM)
Manage scheduling, performance and coaching in one platform. Give agents the tools and support they need to stay productive, motivated and connected.
Analytics and Insights
Go beyond reports with AI-powered scorecards and real-time analysis of sentiment, topics and utilization. Turn every interaction into actionable intelligence that fuels smarter decisions and continuous improvement.