Transform your contact center

See the award-winning cloud-based CX platform in action.

CCaaS with Five9

Gain access to the expertise and tools your team needs to deliver seamless, efficient and cost-effective customer experiences (CX) with our CCaaS (Contact Center as a Service) Solution — in partnership with Five9.

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Speed
Through quick access to customer data, automating routine tasks and facilitating seamless omnichannel communication, brands can realize a faster overall customer service experience.
Scalability
Whether you have just a few agents working from home, or thousands of agents spread across the globe, the Five9 Intelligent CX Platform scales to meet the needs of all sizes of contact centers.
Agility
Our solution offers businesses the flexibility to adapt quickly to evolving customer service needs, easily implement new features, optimize processes and enhance customer interactions.

The TELUS Digital and Five9 advantage

Our extensive track record handling large-scale technology implementations and migrations, combined with Five9's industry-leading CCaaS platform, forms a proven recipe for success.

Five9 Intelligent CCaaS Platform

Gain access to the expertise and tools your team needs to deliver seamless, efficient and cost-effective customer experiences (CX) with our CCaaS (Contact Center as a Service) Solution — in partnership with Five9.

Customer Engagement
Engage customers where and how they want to communicate to create connected journeys and provide the type of intuitive, human experiences they want.
- Inbound/outbound voice
- Blended contact center
- Digital engagement
- Intelligent Virtual Agent (IVA) to deploy self-service
Agent-Assist Tools
Empower your agents with the right tools to more effectively personalize the customer experience.
- Omnichannel CX
- Work from anywhere
- Agent-assist applications
- Gamification
Management Applications
Maintain business continuity and agility while more effectively managing agents with:
- Workflow automation
- Workforce optimization
- Quality/performance management
- Reporting and analytics
- Supervisor desktop
- Administrator console

Guide

The Five9 Intelligent CX Platform guide

Your customers deserve the best. And when it comes to delivering personalized and seamless customer experiences (CX), a robust CCaaS (Contact Center as a Service) solution is paramount. Discover how TELUS Digital (formerly TELUS International), together with Five9’s Intelligent CX Platform, drives e...

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Unleash the power of AI in your contact center

Discover how AI-driven insights and automation can enhance your CX.

Contact sales

20+
TELUS Digital’s years of experience
>500k
Customer interactions supported by TELUS Digital in 2022
90+
Five9’s average professional services net promoter score

Awards and recognition

Five9 2024 High Performance Partner of the Year

TELUS Digital has been named a High Performance Partner of the Year for 2024 by Five9. This award highlights partners who drive outstanding results, set new benchmarks for success and consistently deliver excellence in their field.