Solution Update

Solution Update

Manual AI red teaming that scales: Introducing Attack Playground

Fortify 14.9 introduces Attack Playground — manual adversarial testing for LLMs with real-time Judge feedback and save-to-library automation.

Solution Update

Generative AI

How to build post-training AI Interfaces at the speed of R&D with Express Interface

Accelerate AI development with Express Interface. Build dynamic, event-driven post-training interfaces fast using a drag-and-drop UI and Python logic. Eliminate engineering bottlenecks, embed real-time LLM-as-a-judge QC and curate high-quality training data for LLMs, VQA and text-to-SQL tasks.

Customer Service Representative on Headset male

Solution Update

Agent Trainer

Organize smarter and train better: What’s new in Agent Trainer

Agent Trainer introduces Scenario Folders for better organization and AI Guidelines for high-quality scenario creation, helping contact centers scale training programs efficiently.

CX female customer support with headphones

Solution Update

Agent Trainer

Fuel iX™ 2026 CX product roadmap: Agent Trainer and Agent Assist

Explore Fuel iX's 2026 roadmap for Agent Trainer and Agent Assist, focusing on smarter training and real-time assistance to enhance customer service.

Solution Update

Fortify

Uncover your GenAI risk map in just two clicks: Introducing Fuel iX™ Fortify

Fuel iX™ Fortify revolutionizes GenAI safety and security with automated testing, helping enterprises identify vulnerabilities, ensure compliance and build trust in AI applications at scale.

Solution Update

Generative AI

How TELUS Digital leverages autonomous quality control agents for improved AI training data

Discover how TELUS Digital incorporates automated quality control agents into our training data pipelines for greater efficiency and accuracy.

Solution Update

Copilots

Introducing Prisms and Analytics for Fuel iX Copilots

Fuel iX™ Copilots introduces Prisms for revolutionary split-screen AI experiences and an Analytics dashboard for comprehensive insights. Elevate your GenAI productivity with these powerful new features.

Solution Update

Agent Trainer

Accelerating contact center training with AI: Introducing Agent Trainer

Agent Trainer uses AI to create realistic customer interaction simulations, accelerating contact center agent proficiency by up to 50% while ensuring consistent quality and providing data-driven insights.

Solution Update

Copilots

Fuel iX Copilots standardizes AI excellence with enterprise-wide copilots

Fuel iX Copilots democratizes AI with its latest update. Featuring custom GenAI copilots, conversational RAG and enhanced security, it empowers organizations to leverage AI safely and efficiently.