People & Culture

workforce management concept: fingers placing wood block on top of another

Optimizing your workforce to meet your 2019 goals

Understaffing and overstaffing your contact center both come with serious consequences. Find tips on how to maximize your workforce efficiency and effectiveness in the year ahead.

People & Culture

Preparing your support team for the future of customer service

Discover top tips for hiring, training and engaging your customer service team in the digital age.

People & Culture

Four attributes of outstanding customer experience leaders

Discover four leadership traits needed to build a customer-obsessed organization.

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People & Culture

How to tap into the strengths of a culturally diverse customer service team

Discover customer experience (CX) best practices for supporting and encouraging cultural diversity in customer care.

People & Culture

Are you underestimating the role of culture in digital transformation?

For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.

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People & Culture

Learning Excellence Solutions: Investing in your frontline

From learning design, to knowledge management, discover how our Learning Excellence Solutions can help.

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People & Culture

Empowering customer service agents to go above and beyond

Four proven best practices for delivering exceptional customer service from TELUS Digital.

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People & Culture Healthcare

Why an engaged workforce enhances security in healthcare customer service

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

People & Culture Travel & Hospitality

Building the emotional intelligence that the empathy economy demands

Discover expert tips for incorporating empathy in your travel and hospitality customer service strategy from the author of ‘How emotions are made’.

People & Culture

The empathy solution: Four strategies for developing compassion in your agents

Discover expert strategies for developing empathy in the contact center for the good of your customers and your brand.

People & Culture

How customer service significantly improves with diversity in the workplace

Learn why companies should consider diversity as a strategic tactic in realizing their business goals, including attracting top talent, enhancing their brand and delivering great customer service.

People & Culture

In the global war for talent, CSR goes from ‘nice to have’ to ‘must have’

Discover how a well-executed corporate social responsibility (CSR) strategy can help attract and retain top talent in an increasingly competitive human capital market.

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