Technology

Article

Signs it's time to consider customer experience outsourcing

There are often tell-tale signs that it’s time to consider customer experience outsourcing. Read about the signs and how to recognize them.

Case Study

Responsible AI

Enhancing the AI Community’s well-being with a holistic wellness strategy

Discover how a leading technology company leveraged TELUS Digital’s expertise to develop one of the first global wellness strategies on their behalf.

Case Study

Content Moderation

Strengthening a global social media giant’s brand reputation

Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.

Article

Content Moderation

Dating apps: Trust, safety and security best practices

Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.

Article

CX Trends

10 podcasts for digital CX disruptors

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

Article

Scaling & Growth

Seven mistakes to avoid when scaling your customer service

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.

Case Study

Data Validation & Relevance

Boosting ad relevance in key global markets

Explore how TELUS Digital reviews over one million ads per month for one of the world’s biggest social networking platforms.

Article

Scaling & Growth

Getting employee engagement right when ramping in the tech sector

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

Article

Scaling & Growth

Don't lose touch with your customers as you grow

Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.

Article

Scaling & Growth

The tipping point: When should fast-growing companies stop ignoring customers?

Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?

Article

Generational Support

Customer service for seniors: Why tech companies are taking an old-school approach

Despite their innovative products, discover why fast-growing tech companies, like Honor and Intuition Robotics, are taking an old-fashioned approach to customer service

Article

Outsourcing Partnerships

TELUS Digital and Google Cloud: Collaborating for customer experience innovation

Discover how Google Cloud and TELUS Digital are working together to create a better employee and customer experience through a high-tech, high-touch approach.