Technology

Insights
Technology

Case Study

Trust & Safety

Strengthening a global social media giant’s brand reputation

Discover how TELUS Digital supports a global leader in short-form video content with moderation and ad review services.

Trust & Safety

Dating apps: Trust, safety and security best practices

Trust, safety and security appeal to the hearts and minds of dating apps users. Learn about the best practices that are protecting them.

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Digital Experience

10 podcasts for digital CX disruptors

Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.

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Customer Experience

Seven mistakes to avoid when scaling your customer service

Scaling your business comes with enormous and sometimes unforeseen challenges. Discover seven of the most common mistakes leaders make when ramping up customer service.

Case Study

AI Data

Boosting ad relevance in key global markets

Explore how TELUS Digital reviews over one million ads per month for one of the world’s biggest social networking platforms.

People & Culture

Getting employee engagement right when ramping in the tech sector

A surge in interest for e-commerce and delivery platforms is pushing tech companies to ramp in order to keep pace with demand. Discover why employee engagement is a critical component of an effective ramping program.

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Customer Experience

Don't lose touch with your customers as you grow

Fast-growing companies often struggle with maintaining close relationships with customers while scaling their business. Learn how to sustain your customer experience as you grow.

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Digital Experience

Building your tech company's customer support toolset for scale

When a fast-growing tech company is rapidly growing, it can be tough to take time out to fine tune certain elements of the business, including customer service. Here are some tools to consider when building your customer support tech stack for scale.

Customer Experience

The tipping point: When should fast-growing companies stop ignoring customers?

Sometimes the best thing a fast-growing tech company can do for its customers is ignore them — or so says LinkedIn co-founder Reid Hoffman. But, how do you recognize that critical moment when ignoring customers could actually be detrimental to the company?