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- Digital TrendsTechnology
10 podcasts for digital CX disruptors
Nothing moves faster than the world of technology. Keep up with the help of these podcasts featuring the industry's most charismatic hosts and insightful guests.
- Data & Customer Analytics
Emoji analysis reveals new insights into customer sentiment
Does your brand speak emoji? Discover why the analysis of emojis is crucial to understanding customer sentiment and improving the customer experience.
- Digital Trends
Digital twin technology: what it is and why it matters
Learn how digital twin technology is using real-time virtual representations to revolutionize the customer experience.
- Digital TrendsRetail & Ecommerce
How extended reality is redefining the eCommerce experience
Learn how AR and VR technology have the potential to reinvent digital customer experience for eCommerce brands.
- AI & Bots
Machine learning security for chatbots
Chatbots are a vital tool in improving the customer experience but machine learning security is key. Discover important considerations for design.
- AI & Bots
How to optimize your digital workforce
The key to capitalizing on a digital workforce is through optimization. Learn how to make the most of your digital co-workers.
- Digital Trends
NFTs and the ‘art’ of digital disruption
As part of the TELUS Digital leadership series, conceptual artist Kevin Abosch discusses the meteoric rise of NFTs and the digital evolution of the art world. Discover key takeaways from the event and how these learnings can be applied across industries.
- AI & BotsFinancial Services & Fintech
Autonomous finance is here and it's reinventing customer expectations
Autonomous finance is bringing transformative change to the financial industry. Discover best practices to ensure you’re exceeding customer expectations.
- DX Best PracticesFinancial Services & Fintech
Four ways techfins are redefining digital CX
Learn how techfin companies are using their marketplace momentum and digital ubiquity to gain a foothold in the fast-growing financial sector.
- Digital TrendsRetail & Ecommerce
The future of mobile payments in the U.S.
The COVID-19 pandemic has helped accelerate society away from cash. With mobile payments gaining traction globally, discover if now is the right time for the U.S. to make the move towards digital wallets.
- MobileRetail & Ecommerce
How is your mobile and web checkout affecting your customer experience?
The eCommerce checkout is the most overlooked part of the customer journey. Here are four of the biggest customer pain points, and tips on how to solve them.
- Digital TrendsRetail & Ecommerce
How COVID-19 is accelerating the adoption of a cashless society
Is COVID cashlessness an enduring trend? Learn more about the changing digital payments landscape and the trends shaping the cash vs. cashless debate.
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