NEAT Evaluation for TELUS Digital: CX Services Transformation
Discover why TELUS Digital has been named a ‘Leader’ for CX Services Transformation in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for the Overall, CX Improvement Capability, Cost Optimization Capability and Revenue Generation Capability market segments.
The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors.
TELUS Digital’s ranking as a ‘Leader’ — NEAT’s highest designation — reflects our ability to consistently drive operational impact and business outcomes for our clients while equipping them for long-term success.
The NelsonHall NEAT evaluation highlights TELUS Digital’s:
- Dedicated generative AI and agentic AI development platform
- Strong trust and safety practice
- Mature AI operations practice
- Investments in strategic enterprise technology partnerships
The main lever for every CX transformation journey today is converting AI deployments into business outcomes. TELUS Digital’s Fuel iX™ platform and its mature AI enablement practice are empowering organizations with operational, agent and customer augmentations addressing target needs for AI-driven engagement, asynchronous communication and digital innovation.
