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Digital customer experience priorities in 2025
Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.
Decisive customer experience (CX) leaders do their research. They understand their own business, but have an appreciation for a wider context. To make the right decisions for their own circumstances, they investigate what other leaders are planning.
This report will help you do exactly that. It’s packed full of visuals that showcase how CX leaders are feeling, where they’re spending and the challenges they’re looking to overcome.
This report reveals
Your peers’ outlook on the state of customer experience and specific priorities for 2025.- Where leaders are looking to spend, including the technology that they see as fundamental to their plans.
- How many leaders are looking to work with outsourcing partners and the aspects of CX that they intend to outsource.
Three reasons to read this report
- 1
Technology priorities
See how your own technology plans compare.
- 2
Shared challenges
Learn more about the challenges that your peers must overcome.
- 3
Metrics that matter
Understand how leaders are measuring the customer experience.
See how your priorities compare
View new survey results that capture how enterprise leaders are thinking and where they’re spending in digital CX.
