CX Trends

  1. Image from within the 2025 CX Leaders Trends & Insights report from Execs In The Know, depicting three people in business attire having a conversation in an office setting
    Research & Reports
    CX Trends

    Execs In The Know: 2025 CX Leaders Trends & Insights

    Access the latest survey results and stay on top of CX developments in 2025 with this new report by Execs In The Know, sponsored by TELUS Digital.

  2. Photo of three colleagues establishing priorities with sticky notes
    Research & Reports
    CX Trends

    Digital customer experience priorities in 2025

    Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

  3. Illustration of a mobile device superimposed with charts and a bullseye.
    CX Trends

    25 digital customer experience stats to know for 2025

    Explore this list of key digital customer experience statistics to see how they can help shape your 2025 business strategies.

  4. Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart
    CX Trends

    Five key contact center trends you should know for 2025

    Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

  5. Abstract image evocative of outer space with the text "2024 trends"
    CX Trends

    Five digital customer experience trends to consider for 2024

    This year's digital customer experience trends have the potential to make an enduring impact for years to come. See what five trends made our list.

  6. customer considering her options with questions marks around her head
    CX Trends

    Infographic: 2024 customer service preferences

    TELUS Digital recently conducted a survey that explored the customer service preferences of consumers today. Explore the results.

  7. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character speaking to a customer service agent over the phone, with a calendar in the background reading "2024."
    28 minsMarch 27, 2024

    What trends are shaping customer experiences in 2024?

    On this episode, we discuss customer experience trends — and how these trends are impacting CX leaders' priorities in 2024.

  8. An illustration of a person holding a magnifying glass looking at data.
    CX Trends

    GenAI readiness: Banking, financial services and insurance industry

    Explore four key themes that emerged from an Everest Group survey, supported by TELUS Digital, gauging BFSI customer experience management (CXM) leaders' readiness for the adoption of generative AI (GenAI).

  9. 3D illustration of an arrow that looks like an upward trend on a line chart
    CX Trends

    24 digital customer experience stats to know for 2024

    Delve into this list of must-know digital customer experience statistics to help shape your 2024 strategies.

  10. Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character using a magnifying glass to search for answers.
    21 minsJune 26, 2023

    How do customer expectations change in difficult economic climates?

    On this episode, we discuss how customer expectations change in difficult economic climates, and how brands can adapt.

  11. Cover image for Questions for now, a TELUS Digital podcast with text that reads "Trailer."
    1 minsMay 10, 2023

    A trailer for now: Questions for now — Compelling perspectives on digital CX

    Who, what, when, where, why and how. Introducing Questions for now, a podcast from TELUS Digital sharing compelling perspectives on the digital customer experience.

  12. Two 3D illustrations of doctors
    CX Trends

    As the metaverse transforms health and wellness, don't forget about CX

    Are you ready for metaverse medical care? This is what health and wellness brands need to consider when designing customer experience for the metaverse.

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