Technology Partners

Our Team

Our Awards

Social Impact

Newsroom

Locations

Careers

About Us

Contact

Do Not Sell my Personal Information

Cookie Preferences

Culture Value Chain

iLabs Center for Innovation

Industries

Insights

Investor Relations

TELUS Digital is a subsidiary of: 

Privacy Shield Framework

Privacy Policy

Solutions

Subscribe to Newsletter

Website User Terms

WillowTree, a TELUS Digital Company

Icon facebook

Icon youtube

Icon linkedin

Technology

Financial Services & Fintech

Automotive

Healthcare

Communications & Media

Games

Retail & Ecommerce

Travel & Hospitality

infobrief

Guide

Resource Type Article

Article

case-studies thumb

Case Study

Preventing fraud for a global tech company in the travel and hospitality space image with fern in background

TI resource case 900x510

Video

whitepapers thumb

Research & Reports

brochures thumb

Brochure

Podcast Type Image

Podcast

Discover how TELUS Digital successfully delivered a large-scale 2D and 3D annotation project for training and validating a client’s perception model in the automotive industry.

Vehicles driving on a highway surrounded by circular illustrations to convey advanced driver assistance system features.  

perception-model-case-study-HERO

Building next-generation perception or autonomous vehicle models?

Check out our solutions

Training future-ready perception models with a highly-skilled automotive annotation workforce

On this episode, we ask big questions about how customer loyalty is formed — and how AI can be leveraged to build stronger connections with customers.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and giving a five-star rating as they receive support from an AI-powered bot.

Questions for now loyalty in the age of AI image

What does customer loyalty look like in the age of AI?

A PDF of "The CCaaS breakthrough: Redefining customer interactions with AI" overlaying a green plant.

Frost & Sullivan - The CCaaS Breakthrough Executive Brief Preview Image

Explore the transformative potential of Contact Center-as-a-Service (CCaaS) solutions and learn how to navigate the evolving landscape of AI-driven customer interactions with this executive brief from Frost & Sullivan.

A closeup shot of a person typing on a keyboard. A digital representation of the computer screen appears above the keyboard that shows the user speaking with a chatbot.

Frost & Sullivan - CCaaS Breakthrough Executive Brief Hero Image

The CCaaS breakthrough: Redefining customer interactions with AI

Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.

Individual reviewing a financial platform on their mobile phone, laptop and monitor. 

crypto-case-study-HERO

Elevating the customer experience for a leading cryptocurrency platform

Join Ajinkya Malasane, senior director, product strategy and marketing for TELUS Digital (formerly TELUS International), and Vikram Chatterji, co-founder and CEO of Galileo, a generative AI (GenAI) evaluation company, as they provide efficient and effective ways to solve key GenAI project blockers for easier deployments.

Video screen shot showing two people and a slide. 

Crafting production-grade GenAI applications - hero

Crafting production-grade GenAI applications

Discover how TELUS Digital helped a world-leading communications and technology company streamline workflows and enhance its quality standards by leveraging a cloud-native development strategy and advanced automation solutions, including AI-powered test-driven development (TDD).

An illustration representing the concept of cloud computing.

Optimizing app development with cloud-native solutions and automation

Optimizing application development with cloud-native solutions and automation

Discover the survey results from TELUS Digital that explore how Americans are using voice technology both personally and professionally.

Illustration of a person speaking into a smartphone, with various icons for settings cogs, microphones and text, all meant to represent voice technology. 

Voice technology preview image

Infographic: How consumers use voice technology

Watch this recorded webinar from Everest Group and TELUS Digital (formerly TELUS International) for new insights to help you skillfully transform your digital customer experience.

First frame of the webinar recording "How to supercharge your CX with AI-fueled digital transformation", showing tiles for the speakers - Rajiv Dhand and Sharang Sharma - and the title slide.

Webinar: How to supercharge your CX with AI-fueled digital transformation

How to supercharge your CX with AI-fueled digital transformation

Application Support and Maintenance Professional Services brochure cover in front of a fern leaf. 

Application-Management

Ensure your applications remain efficient, secure and optimized for peak performance with our comprehensive service offering.

Application Support and Maintenance Professional Services

Discover how TELUS Digital used our proven field operations testing (FOT) experience to create a high-quality dataset for training advanced driver assistance systems (ADAS) and autonomous vehicles (AV).

An autonomous vehicle shown driving on a busy highway. 

ADAS data collection - hero

Curating high-quality data for the training and validation of ADAS and AV models

The cover of The future of content moderation: Strategies and tools for 2024 and beyond e-book with a fern in the background.

Preview-image COMOEBook 2024

Organizations have a responsibility to create and maintain digital experiences that are truthful, welcoming and safe. Learn how brands can keep pace with the growing levels of user-generated content (UGC) to build trust with their customers and protect their reputation.

An illustration showing various people enacting content moderation on a website and mobile phone.

The future of content moderation: Strategies and tools for 2024 and beyond

Join industry experts from TELUS Digital and Everest Group as they explore how leading technologies, such as generative AI, automation, analytics and more, are delivering value for organizations without compromising service quality.

Efficient CX delivery: A tech-driven approach SEO Image

Efficient CX delivery: A tech-driven approach

Quality assurance (QA) and testing is key to creating apps that are popular and sticky, but it’s hard to do at scale. Learn how QA automation can help.

Illustration of smartphone, gears and a robotic arm holding a magnifying glass over a bug; meant to symbolize quality assurance

Quality assurance (QA): Improving testing efficiency through automation

Quality Assurance (QA) & Testing brochure cover in front of a fern leaf. 

TI Resource Brochure-brochure-testing-qa

Want to speak with an expert?

TELUS Digital offers a wide range of Quality Assurance (QA) & Testing services to optimize your software testing life cycle. Discover how our services can help your application development and performance.

Quality Assurance (QA) & Testing brochure

Brochure - QA and Testing - TELUS Digital

Quality Assurance & Testing

Discover how TELUS International successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

Implementing robotic process automation to streamline critical procurement processes

Discover how TELUS Digital successfully deployed a robotic process automation (RPA) solution for a leading waste management company to minimize time-consuming tasks and reduce the errors associated with manual data entry.

On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character holding a tablet and pointing to a series of charts.

Questions for now investment in CX image

How can leaders win and optimize investment in CX?

See the results our global, disruptive client achieved after they transitioned to Contact Center Outsourcing Solutions from TELUS Digital.

Photograph of customer receiving a food delivery order and using their phone to confirm the transaction

food delivery

Bring efficiency to your contact center

Bringing efficiency to a leading food delivery platform's overwhelmed contact center

TELUS Digital Resource Fraud prevention in crowdsourcing AI training data web

Discover how TELUS Digital safeguards AI training data quality through a comprehensive fraud prevention framework.

Discover how TELUS Digital safeguards AI training date quality through a comprehensive fraud prevention framework.

TELUS Digital Fraud prevention in crowdsourcing AI training data

Fraud prevention in crowdsourcing AI training data

PDF of the case study overlaying a green fern.

Collecting-in-field-driving-data-Asset-Image

Learn how TELUS Digital’s team of experts successfully delivered data on real-world driving actions ranging from the mundane (bringing the vehicle to a stop) to high-risk (driving while distracted).

An aerial shot of a city street with various cars and other vehicles.

Collecting in-field driving data to train a leading insurance provider’s rewards application

Accelerate your machine learning models

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character examining an error on a document in relation to a form.

Questions for now automation image

What do people get wrong about automation?

Discover some notable contact center trends driving innovation in CX, from AI-powered automation to cloud adoption, with research from Frost & Sullivan.

Photograph of a person typing on a laptop with various illustrated elements circling around, including search bars, an envelope, an exclamation mark and a heart

contact center trends

Five key contact center trends you should know for 2025

Learn to safeguard AI training data from fraud with proven security frameworks. Read about threats in crowdsourcing and effective defense strategies.

Illustration of a lock on a shield, meant to convey security against fraud when crowdsourcing AI data

crowd fraud

Fraud prevention best practices when crowdsourcing AI data

Preview image for case study "Aligning content moderation operations to new legislation for a games client" with a plant in the background

Case Study Content Moderation Legislation

Learn about TELUS Digital's work helping a successful games company maintain player safety on its social media channels with content moderation.

Image of several people huddled around a gaming computer with floating icons like a controller

Main image Content Moderation Legislation

Aligning content moderation operations to new legislation for a games client

data-collection-hero

Discover how TELUS Digital delivers high-quality, multimodal data to improve your artificial intelligence and machine learning model outcomes.

Data Collection

On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring an illustrated character adjusting a gear on an application screen using a wrench.

Questions for now customer success as growth engine image

How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)

Preview image of the "Digital customer experience priorities in 2025" report displayed on a laptop and with plants in the background.

TELUS Digital resource image 900x510

Discover the digital customer experience priorities of enterprise leaders with survey results from TELUS Digital, in collaboration with Statista.

Photo of three colleagues establishing priorities with sticky notes

SEO Statista-Report 800x450px

Digital customer experience priorities in 2025 

Now that bad actors can create and spread violative content with generative AI, brands must adapt. Learn more about content moderation in the age of GenAI.

Illustration of a human hand and a robot hand giving a high five, as well as icons to convey online content and a web browser, all symbolizing content moderation and generative AI

genai content moderation

What generative AI means for content moderation

On this episode, we discuss algospeak — online language meant to evade algorithmic detection — and how you can keep up.

Episode cover image for Questions for now, a TELUS Digital podcast, featuring two illustrated characters using phones

Questions for now algospeak image

How can brands keep up with algospeak?

alexa case study resoure

Discover how we helped a leading global technology company train its virtual assistant to better understand and respond to user queries in 35 additional languages.

Discover how TELUS Digital helped a leading global technology company develop its well-known voice assistant by collecting an extensive multilingual audio dataset.

Woman sitting in front of laptop and talking into speaker on phone

Amazon Alexa case study - main image

Enhance the capabilities of your voice-assistant technology

Powering voice-assistant technology through multilingual datasets

Preview image of the Forrester report "Accelerate B2B growth with a customer-obsessed strategy" as a paper document, accompanied by a plant in the background

forrester-b2b-customer-obsession-hero

Forrester research found that high-growth B2B companies put customer needs at the center of their leadership, strategy and operations. This report introduces a model for co-creating a customer-obsessed growth strategy and implementation best practices.

Forrester: Accelerate B2B growth with a customer-obsessed strategy

fintech-and-financial-services-industry-preview

industry-icon-ecommerce 2x

Depiction of data and icons meant to symbolize financial services and fintechs

bfsi solutions hero

Fintech & Financial Services

games-industry-preview

industry-icon-tech-games 2x

Industries - Games page - Hero

retail-and-ecommerce-industry-preview

icon-ecommerce 2x

Retail and ecommerce hero banner displaying a smartphone with a buy button, mouse cursor and a bunch of shopping bags

ecommerce hero

automotive-industry-preview

industries-icon-automotive

Autonomous vehicles driving on a purple background with mobile phone indicating location.  

Quality Assurance & Testing

Share