Question 1

What makes TELUS Digital different from other telecom outsourcing providers?

Accepted Answer

{"key":"936aca70-3e18-4e82-85bd-5a5bbe625dc8","data":{"blocks":[{"key":"6ikh6","text":"Most outsourcing providers offer generic solutions that weren't built for the unique complexities of the telecommunications industry. Too often, they lack deep understanding of OSS/BSS systems, network operations and the regulatory challenges CSPs face daily. This gap means longer implementation times, higher risk of failure and solutions that require significant customization to work in telecom environments.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"43uqo","text":"TELUS Digital is different. As a wholly-owned subsidiary of TELUS Corporation and a partner to TELUS Communications, a leading global technology company, we've served as their \"Day 0 client\" for over 20 years. Every solution is battle-tested at enterprise scale with TELUS Communications before reaching other CSPs.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"ctu6t","text":"This operator advantage means you receive mature, proven solutions from the beginning. From OSS/BSS modernization to AI-powered CX and network transformation, our expertise comes from enabling TELUS Communications' digital transformation journey, rather than merely observing telecom from the outside. With us, you get telecom-specific solutions that work, backed by a partner with an operator advantage.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{}}}

Question 2

What telecom-specific challenges does TELUS Digital help solve?

Accepted Answer

{"key":"a1fce373-2313-403e-adaa-90e5fcd6dc87","data":{"blocks":[{"key":"50d37","text":"Telecommunications providers face distinct operational challenges that require specialized expertise. These include managing high-volume support during peak periods while maintaining quality, overcoming low digital adoption from poor subscriber-facing experiences, modernizing legacy OSS/BSS systems burdened by technical debt, and scaling infrastructure constrained by capacity limitations. CSPs also need to reduce handle times while accelerating agent proficiency in customer service and combat fraud threats that cost the industry considerable sums on an annual basis.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"5g8ma","text":"TELUS Digital addresses these challenges with solutions proven at scale with innovative industry brands. Each solution is battle-tested with TELUS Communications before reaching other CSPs, reducing implementation risk.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"epn6m","text":"High-volume support is managed through flexible workforce strategies and AI-powered tools that maintain quality during device launches and outages. Legacy OSS/BSS and billing platforms are modernized using zero-downtime methodologies. Cloud migration enables infrastructure to scale elastically through partnerships with AWS, Google Cloud and Azure. Conversational AI automates workflows and accelerates agent training while reducing handle times. Low digital adoption and poor app experiences are addressed through intuitive subscriber-facing apps and self-service platforms with seamless OSS/BSS integration. Revenue is protected through advanced fraud detection and real-time monitoring. Together, these capabilities transform operational challenges into competitive advantages.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{}}}

Question 3

What types of telecommunications companies does TELUS Digital serve?

Accepted Answer

{"key":"d1443a04-8ec0-4270-a5d5-a163046e857e","data":{"blocks":[{"key":"6vqba","text":"TELUS Digital serves telecommunications providers across two main segments: consumer mobile and home services (B2C) and enterprise and business solutions (B2B).","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"n7jg","text":"Consumer mobile and home services providers partner with us to unify mobile, fiber and smart home offerings into integrated household experiences. This includes network planning, mobile app development, multi-brand strategies and creating unified platforms that enable cross-selling across services while reducing churn through personalized, predictive customer care. ","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"7o5h9","text":"Enterprise and business telecommunications providers leverage our expertise to expand beyond connectivity into cloud, cybersecurity and managed services. This includes building B2B digital marketplaces, simplifying complex sales cycles and packaging technical capabilities into market-ready products.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"9t2pa","text":"Our experience spans both consumer and enterprise telecommunications operations. Whether you're a wireless carrier expanding into home services, a cable provider building enterprise offerings, or an integrated provider managing both B2C and B2B segments, our solutions are proven with CSPs of all sizes and market configurations.","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}},{"key":"1pr4b","text":"","type":"unstyled","depth":0,"inlineStyleRanges":[],"entityRanges":[],"data":{}}],"entityMap":{}}}

GenAI applications that drive business performance

Insights Overview

Categories

Industries

Resource Types

Glossary

Dial up your telecom operations with AI-fueled tech and expert teams

AI-fueled telecom solutions proven at operator scale

Trusted by the industry’s leading brands

The right partner for your segment

Bolster your bandwidth with built-for-industry solutions

Turn support calls into sales opportunities

Modernize legacy billing and provisioning platforms

Deploy AI that resolves billing and network issues

Address low digital adoption and poor app experiences

Scale beyond infrastructure limitations with cloud

Keep violative content off your network

Why leading CSPs choose TELUS Digital

Case studies

Revolutionizing customer experience with AI-driven network optimization

Reducing high call volume with Adobe Customer Journey Analytics

Optimizing application development with cloud-native solutions and automation

Tech and industry partners

Celebrated solutions for the moments that matter

Frequently asked questions

Telecommunications Insights

Beyond connectivity: Reimagining digital customer experience in telco

Beyond connectivity: Reimagining digital customer experience in telco

Revolutionizing customer experience with AI-driven network optimization

Revolutionizing customer experience with AI-driven network optimization

Black Friday readiness guide for telecommunications providers

Black Friday readiness guide for telecommunications providers

Calling all telecom leaders