Turn customer journeys into revenue-driving experiences
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Customer Journey Orchestration
Transform your customer experiences through intelligent journey orchestration and omnichannel engagement. TELUS Digital helps Fortune 1000 brands design personalized customer journeys powered by AI, creating seamless experiences and driving lasting growth across the entire customer lifecycle.
We partner with leading brands to achieve breakthrough results
Seamless omnichannel engagement
Boost satisfaction, end frustration and build lasting loyalty by unifying all touchpoints. With journey orchestration, you'll deliver seamless omnichannel customer experiences that engage and convert.
Personalization at scale
Tailor individualized messaging, offers and interactions for every customer in every moment of their journey. We’ll show you how to leverage AI and real-time data to deliver personalization at scale.
Customer lifetime value
Make the right investments in acquiring and keeping your most valuable customers. By combining our CLV models with intelligent journey orchestration, you’ll maximize long-term revenue and retention.
Deliver personalized customer journeys that boost loyalty and revenue
Redefine your customer relationships for AI-driven personalization. Intelligent journey orchestration guides the design and execution of omnichannel engagement strategies. Measurable results mean continuous optimization of the full customer lifecycle, boosting satisfaction, conversions and revenue.
Our success stories
400K+ downloads in four months: Zumba's first D2C digital platform
See how TELUS Digital concept fitness app for Zumba drives revenue and delights dancers worldwide.
- 400,000+app downloads four months post-launch
2.1M new loyalty members: Transforming America's favorite treat brand
See how Dairy Queen partnered with TELUS Digital to reimagine its iconic DQ brand as an omnichannel experience, driving loyalty and conversions.
- 2.1MLoyalty accounts created (35% increase YoY)
4x bookings growth: Transforming high-speed rail's digital experience
See how Brightline created a digital experience for riders as smooth as its high-speed rail service, driving results like 70% faster in-app booking times.
- 12weeks to implement Adobe Real-Time CDP
Partner to the top customer engagement and technology platforms
TELUS Digital is the best firm we worked with, I think I’ve ever worked with, and their leadership across our CDP implementation was great.
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Ready to deliver personalized customer journeys that drive results?
See how customer journey orchestration can transform your business.
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