Contact Center Outsourcing
Transform your contact center operations with comprehensive outsourcing solutions powered by human expertise and advanced technology. From customer service to sales, workforce management to analytics, we help you optimize every interaction to drive business growth and operational excellence.
Transform your customer experience
Make every customer touchpoint a brand building opportunity. Our highly engaged and empathetic team members create memorable interactions for higher customer satisfaction.
Achieve operational & cost efficiencies
Access our deep domain and process expertise, paired with advanced technologies and analytics. Improve channel orchestration, reduce costs and enhance the customer journey across all engagements.
Scale with agility
Leverage our flexible service models, global footprint, skilled workforce and digital capabilities to adapt your contact center operations quickly and securely as your business needs evolve.
CX solutions that meet all your needs
Boost efficiency and deliver seamless customer experiences with scalable CX solutions, global delivery centers and multilingual support rooted in local culture.
Customer Service
Deliver fast, empathetic and expert support across the full customer journey, from acquisition and onboarding to troubleshooting and retention. We offer scalable solutions across channels, including:
- Omnichannel customer support
- Customer onboarding and welcome programs
- Loyalty and win-back support
- Tier 1, 2 and 3 technical troubleshooting
- Self-serve and bot optimization
- Premium and concierge support
B2B Sales Outsourcing
Transform your sales ecosystem with exceptional buyer-seller experiences. Our B2B sales experts combine human expertise, AI-powered technology and advanced data to help organizations turn pivotal moments into sustainable revenue growth.
- Pre-sales
- Demand generation
- Inside sales
- Channel management
- Customer success
Contact Center Management
Enhance your CX operations through our comprehensive managed services that improve efficiency, reduce costs and improve customer outcomes. We combine proven CX expertise, data-driven insights and advanced technology to drive operational excellence. Our services include:
- Workforce management and scheduling
- Learning, training and quality management programs
- Customer analytics and insights reporting
- Omnichannel experience design
- Performance tracking and continuous improvement
Back Office Outsourcing
Streamline operations and strengthen CX by optimizing the processes that power your business behind the scenes. Our back office solutions combine intelligent automation and trained experts to reduce inefficiencies, enhance accuracy and free your teams to focus on what matters most. Our services include:
- Accounts payable and receivable
- Invoice processing and indexing
- Bookkeeping and reporting
- Administrative and data entry support
- Claim processing and documentation
- Task and process automation
- Data accuracy and quality management
Explore our success stories
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
25%reduction of average handle time
49%call deflection rate
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
25%reduction of average handle time
49%call deflection rate
Let us take care of your customers
- 31Countries of operation
- 50+CX support languages
- >78kTeam members
Award-winning customer experiences
Don’t just take our word for it: We have a proven track record for CX excellence.
TELUS Digital provides a comprehensive suite of solutions across the customer life cycle, integrating proprietary GenAI tools with key front-end design capabilities, advanced analytics, automation, and self-service options like asynchronous messaging to drive digital transformation in CXM…Sharang SharmaVice President, Everest Group
Learn more about our Contact Center Outsourcing Solutions
Speak with a digital CX expert today.
Contact sales