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Retail

Power seamless retail experiences with AI, CX and digital solutions

Partner with the AI-fueled CX leader of choice for the world’s most admired retail brands. TELUS Digital helps you weave together data, technology and people to power personalized, frictionless shopping journeys that win loyalty across every touchpoint, from online to in-store.

Proven excellence across the retail value chain

Navigate market volatility and shifting consumer expectations with retail industry solutions built for scale. We help you protect margins by improving operational efficiency while driving top-line revenue through data-backed personalization and seamless omnichannel fulfillment.

Our expertise

Connect the full retail lifecycle, from farm to fork and seed to shelf

Realize full value across the entire supply chain through our strategic partnership with TELUS Agriculture & Consumer Goods. We bridge the gap between B2B distribution and D2C retail, helping CPG and agricultural brands master complex logistics so products reach shelves safely and profitably.

Drive conversion and customer lifetime value with high-performance, mobile-first commerce platforms. We help you eliminate friction at every stage of the funnel — from personalized product discovery to secure, flexible checkout — ensuring a seamless journey that turns browsers into brand advocates.

Intelligent shopping experiences at a global scale

Drive sustainable growth with AI-fueled retail industry solutions that transform your CX from a cost center into an insights engine. We provide the end-to-end strategy and global scale needed to deliver secure, high-conversion journeys that protect your margins and build lasting loyalty.

Turn customer support into a competitive advantage
Drive CSAT scores up and operational costs down. Our contact center solutions blend flexible service models, a global footprint and AI tooling to help you manage seasonal surges and reduce handle times. Intelligent automation streamlines workflows, freeing agents to focus on high-value interactions.
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Build a beloved brand through digital engagement
Increase conversion rates with our award-winning UI/UX design and high-speed engineering. By welcoming customers to a unified digital experience — mobile apps, web, streaming — you’ll simplify the path to purchase, reduce cart abandonment and keep your brand top-of-mind in a crowded marketplace.
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Secure transactions & protect your brand
Scale safely with enterprise-grade fraud prevention and content moderation. We safeguard your retail ecosystem against account takeovers and payment fraud. While you focus on growth, we make sure your marketplace remains a trusted space for global consumer transactions.
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Unleash intelligent retail operations
Unlock hidden efficiencies with computer vision and real-time data analytics. From automated inventory intelligence and stock replenishment to AI-driven predictive modeling, you’ll surface the actionable insights needed to optimize your supply chain and deliver smarter in-store experiences.
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Recognized for retail excellence

Award-winning digital solutions built for scale

Our AI-first development process helps you launch market-leading retail solutions with speed and precision. This approach ensures your digital products are not only high-performing and scalable, but also built to deliver the personalized, frictionless experiences today’s consumers expect.

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Explore our success stories

37% more transactions: iZotope’s Adobe-powered audio ecommerce platform
See how audio software company iZotope grew transactions 37% and sales 17% YoY by implementing Adobe Experience Cloud with the help of TELUS Digital.
- 17%Increase in sales
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19.2M new loyalty members: Transforming North America's favorite treat brand
See how American Dairy Queen Corporation and TELUS Digital reimagined the iconic DQ® brand as an omnichannel experience, drove greater loyalty and increased conversions.
- 19.2MLoyalty accounts created since launch
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Growing agricultural profits with cloud-based AI
Learn how we helped an agricultural producer monetize their extensive data assets using cloud-based artificial intelligence (AI) technology.
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