Healthcare CX and outsourcing solutions for human-first brands
Transform member and provider experiences with a partner who puts technology in the service of humanity. From health plans to hospital systems, TELUS Digital brings an operator advantage to the world’s top healthcare organizations, turning data and AI into improved outcomes for people and processes.
Win the moments that matter in member, provider and patient journeys
Through our partnership with TELUS Health, we don't just consult — we build and operate the technology that powers care for millions. Our operator advantage gives you a healthcare CX and outsourcing partner with inside knowledge of how best to deploy data and AI across the digital health ecosystem.
Deep experience across all sectors of healthcare
For more than 20 years, TELUS Digital has helped the world’s most admired health and wellness brands embrace emerging technologies, including AI-powered CX and outsourcing solutions, to develop digital experiences that transform lives, from patients and payers to clinicians and medical device users.
Master the complex member lifecycle, from Medicare and Medicaid enrollment to claims processing. Flexible, scalable digital health strategies empower payers and benefits providers to efficiently manage fluctuating demand while driving down operating costs.
Digital solutions for better health outcomes
Navigating the complexities of modern healthcare demands enterprise-grade AI matched with global delivery. TELUS Digital offers expertise in both. From streamlining operations to elevating member and provider services, we bridge the gap between digital efficiency and human-centered care.
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Expand healthcare access and availability
Reach more people, more effectively, by launching virtual care and telehealth platforms that meet patients where they are. Digital front door solutions and mobile appointment management make things simple for users, while remote patient monitoring (RPM) ensures continuous care beyond the clinic.
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Elevate the member and provider experience
Deliver 24/7 support at a global scale for members, providers and pharmacies. By combining omnichannel engagement with personalized portals and automated outreach, you’ll close the loop between digital tools and high-touch human interactions.
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Drive better outcomes through better insights
Optimize clinical workflows to increase effectiveness of care. AI-powered tools and electronic medical record (EMR) integration reduce the administrative burden on clinicians. Focused solutions on health assessment and care gap analysis provide real-time data to drive proactive care.
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Streamline and protect your health information management
Simplify complex operations with secure healthcare data integration and exchange. Robotic process automation (RPA) reduces errors in claims and billing. Meanwhile, automated workflows and real-time analytics improve efficiency and decision-making at the same time.
Explore our healthcare success stories
Terabytes of medical data unlocked: HIPAA-compliant anonymization accelerates R&D
See how a global medical technology company achieved HIPAA-compliant data anonymization by detecting and blurring PII and PHI in its image and text files.
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How Ermi renewed its brand to reach more patients and physicians
Ermi teamed with TELUS Digital to refresh its brand, creating an omnichannel experience that brings medical devices to more patients and physicians.
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How Vocable helps the speech-impaired communicate
When a product designer’s girlfriend became paralyzed by an autoimmune disorder, it inspired him to build Vocable, an app to help the speech-impaired communicate.
- $15,000approximate cost of hi-tech speech generating devices
- 50+Multilingual CX support in over 50 languages
- 83k+Team members across 35+ countries of operation
- 78%Team member engagement score
Our partners power the modern health ecosystem
TELUS Digital is an extremely collaborative, responsive and respectful partner. I personally highly value their approach to building sustainable business relationships versus maximizing drivers (e.g., lowest labor rate) and the maturity of the frontline management teams.
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Ready to go from service provider to strategic health partner?
See how TELUS Digital can help you optimize care delivery and transform digital health experiences.
