Elevate CX and reduce risk
Discover how our AI, CX and compliance expertise can support your transformation goals.
Powering secure, trusted digital experiences for financial services
Today’s financial customers expect seamless, secure experiences across every digital touchpoint. By combining deep industry expertise, human insight and modern digital platforms, we help create consistent, dependable journeys people feel confident choosing again and again.
Privacy and information security
End-to-end support for the full financial services ecosystem
Financial organizations operate with diverse needs, from secure service delivery to modern digital engagement. Our expertise spans traditional institutions and emerging players alike, helping each navigate industry pressures and deliver meaningful value.
We cover every stage of the banking lifecycle, helping institutions enhance efficiency, reinforce security and deliver clear, reliable experiences for customers.
A wealth of intelligent, trusted solutions
Whether you’re expanding customer service operations, enhancing trust, introducing AI and automation or strengthening your technology foundation, our experts are here to help.
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Turn service interactions into moments that build trust and retention
Stand-out financial experiences require anticipation, accuracy and care. Our Contact Center Outsourcing Solutions combine empathy-trained financial services experts with AI to surface timely insights, enhance sales conversations and manage sensitive touchpoints such as KYC and fraud monitoring.
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Orchestrate end-to-end journeys
Fragmented systems and siloed data create friction across digital support journeys like onboarding, lending and claims resolution. Using a structured digital CX transformation framework, we unify data and channels to surface real-time insights, personalize interactions and simplify experiences.
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Build autonomous financial workflows
Task-level automation can’t keep up with rising compliance demands and service complexity. From autonomous loan underwriting to instant claims processing, we build AI agents to handle complex workflows end-to-end, freeing your human talent for high-value relationship management.
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Design, build and grow digital products
Fintech speed and bank-grade execution no longer have to be at odds. We bring together product strategy, engineering and digital marketing to build, launch, evolve and support web and mobile products that serve customers, enterprise users and internal teams alike.
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Modernize your tech stack
Legacy systems can slow transaction flows, limit visibility and introduce risk across core operations. We help address these challenges by modernizing enterprise technology with cloud, application and IT services designed for resilience, security and always-on digital environments.
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Stay ahead of evolving fraud tactics
Synthetic identities, AI-driven fraud and regulatory scrutiny are reshaping risk across onboarding and account activity. Our solutions combine AI-powered KYC/KYB, AML, and fraud detection and prevention to strengthen controls, support compliance and reduce customer friction.
Strength built on experience, insight and innovation
For over two decades, we’ve partnered with leading financial brands to help them navigate change with clarity and purpose.
Award-winning expertise you can rely on
Our leadership in AI, CX and digital transformation is recognized by respected global award programs, reflecting the strength and reliability we bring to every engagement.
Case studies
Creating seamless onboarding to expand retirement plan access
Discover how Ascensus doubled asset growth and saved $1M/yr with redesigned enrollment.
- $1MAnnual reduction in operating costs attributed to decreased call center volume
How we deployed a secure conversational AI assistant in eight weeks
See how a major North American financial services firm developed a safe, secure, and expansive conversational AI assistant with help from TELUS Digital.
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Transforming customer satisfaction and brand perception for a global payment provider
Discover how our team of experts helped a multinational payments company significantly enhance its customer experience (CX), positioning them as a leader in their industry.
- +86ppIncrease in brand NPS
We are beyond impressed with how TELUS Digital treats their employees and love the fact that it translates into how agents treat our customers. This has by far been the best strategic outsourcing move in my 20 plus years of experience.
I tested 24 AI banking chatbots; they were all exploitable
Milton Leal, lead applied AI researcher at TELUS Digital explores how adversarial tests exposed chatbot vulnerabilities and how leaders can prepare.
Banking, Financial Services & Insurance Insights
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Fuel your growth with the right expertise
See how we can help you build safer, smarter and more seamless financial journeys.
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