AWS Summit Toronto
Join TELUS Digital at AWS Summit Toronto to explore how cutting-edge enterprise technology modernization is revolutionizing customer support. Discover how cloud-native solutions and AI-powered communications are transforming customer operations.
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Where to find us
Revolutionizing Customer Experience: The TELUS Digital Success Story
Discover how our experts leveraged generative AI to create an innovative, asynchronous messaging solution that helped clients transform their customer support operations through a strategic partnership with AWS Partner, Zendesk. This session dives deep into how the integration of AI-powered tools within digital and app channels can lead to remarkable improvements in customer satisfaction, including up to a 5-point increase in First Contact Resolution and a 50% reduction in after-contact work time. The solution not only enables 24/7 customer support and enhanced operational agility during peak periods, but also provides valuable data-driven insights for continued service optimization.
Speaker
Brianne HeiselSenior Director, CX Transformation
Harness the strength of TELUS Digital and AWS cloud solutions for reliable, scalable digital transformation
Talk to our team and learn how we can create innovative strategies that help businesses adapt, evolve and achieve long-term success.
Digital Customer Experience
Leverage GenAI, powered by AWS and Amazon Bedrock, to deliver personalized, efficient customer experiences. Enhance your contact center with Amazon Connect and Zendesk, supported by our AWS-certified experts. We design and implement intuitive agent interfaces, unified customer profiles and asynchronous messaging capabilities — all backed by advanced analytics and seamless integration with third-party ecosystems.
AWS Cloud Migration & Management
Simplify the management of your complex, ever-evolving AWS cloud platform with our flexible managed cloud services. Our experts can help you optimize consumption costs, strengthen security, ensure reliable backup and recovery, and maintain database health so your teams can focus on driving business growth.
The power of transformative technology partnerships
Leverage TELUS Digital's AWS partnership to modernize your cloud-native architectures and build AI-powered contact centers that optimize performance and create more connected customer experiences.
AWS-certified expertise
Our trained experts have proven success in helping customers design, architect, build, migrate and manage their workloads on AWS.
Comprehensive cloud services
From project management to ongoing support, our team offers professional and managed services for your AWS journey.
Culture of innovation
We blend best practices with a focus on innovation to drive success as AWS capabilities grow and evolve.
