Supporting +170 million crypto customers worldwide
The biggest brands in crypto partner with TELUS Digital for contact center outsourcing, trust and safety operations and digital solutions.
In a volatile industry, an agile and flexible partner is key. With approximately 78,000 team members spanning 31 countries, digital asset platforms, including cryptocurrency exchanges and wallets, trust in our ability to deliver seamless customer experience for crypto through multimodal support and AI-driven automation. Crypto platforms prevent loss and maintain customer trust by leaning on our 20 years of experience running programs for fraud prevention, AML and KYC.
Customer experience solutions
Support for crypto customers doesn’t have to be cryptic. Educate and grow your customer base with memorable experiences across all channels of the customer journey, including voice, chat and self-serve bots. Help your customers and prospects understand decentralized services with a winning combination of AI-driven automation and scalable human support.
- Flexible scaling for platforms responding to market volatility
- Seamless multimodal, multichannel CX for crypto exchanges
- AI automation with human expertise for volume management
- Technical platform support with optimized self-service options
- Advanced knowledge base management to guide customers from wallet setup to staking
Trust and safety solutions
Blockchain companies can’t have weak links. Stay ahead of evolving threats to your reputation and business with applied expertise and advanced technology. When platforms are looking to prevent fraud, run KYC, KYB or AML programs, keep pace with regulatory requirements, or all of the above, they look to us.
- Robust KYC, AML and compliance solutions at scale
- Proactive fraud detection and risk management capabilities
- Sophisticated ID verification processes including face and voice match recognition
- Transparent reporting tools tailored for crypto compliance needs
Applying industry best practices in privacy and information security
In supporting more than 650 clients with stringent security requirements, we know how important it is to protect the privacy and integrity of their customers’ information and to ensure that our services are reliably available.
Our clients dictate the scope of personal information collected from or about end users and our use of that information.
We comply with applicable privacy and data protection laws, adhering to the strictest certification standards in the industry. When providing our services, we act on behalf of our clients according to their instructions, managing and maintaining security strategies to protect our infrastructure, and delivering upon these strategies in compliance with our multiple certification requirements. This approach enables us to preserve and protect the confidentiality, integrity, reliability, availability, privacy and auditability of TELUS Digital's assets.
Today, we serve industry brands requiring PCI and HITRUST certification. Globally, our centers are PCI compliant, PCI DSS Level 4.0 standard certified, and ISO27701 certified.
Our customers trust us with theirs
- +170MCrypto customers supported
- +100Leading fintech and financial services companies partner with us
- 20+Years of experience delivering fraud prevention and customer experience outsourcing
- 31Countries of operation
Explore success stories
Elevating the customer experience for a leading cryptocurrency platform
Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.
600Team member ramp in 12 weeks
#1Vendor site on CSAT Scores (YTD 2024)
Driving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
40%improvement in customer satisfaction scores
9%decrease in average handle time
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
25%reduction of average handle time
49%call deflection rate
Delivering online safety management for a global ecommerce brand
Discover how TELUS Digital helped a global eCommerce brand develop a well-rounded approach to trust and safety.
90%accuracy rate
99%of proactive & reactive cases handled in 24 hours
Elevating the customer experience for a leading cryptocurrency platform
Discover how TELUS Digital transformed customer support for a leading cryptocurrency platform, scaling the program within weeks while achieving high customer satisfaction scores.
600Team member ramp in 12 weeks
#1Vendor site on CSAT Scores (YTD 2024)
Driving efficiency with digital automation for a financial services brand
Discover how TELUS Digital implemented a comprehensive intelligent automation solution for a financial services client that enabled operational efficiency, a reduction in employee effort and an overall increase in customer satisfaction.
40%improvement in customer satisfaction scores
9%decrease in average handle time
Streamlining operations and advancing the digital transformation journey of a leading financial services brand
Uncover how we helped our client optimize its operations, enhance its CX and begin its digital transformation journey.
25%reduction of average handle time
49%call deflection rate
Delivering online safety management for a global ecommerce brand
Discover how TELUS Digital helped a global eCommerce brand develop a well-rounded approach to trust and safety.
90%accuracy rate
99%of proactive & reactive cases handled in 24 hours
Let’s connect solutions to your unique challenges
Educating customers. Scaling your CX. Keeping up with regulations. You name it, we can help.
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